Employee Services Center Representative

Spectrum; Charlotte (NC); Sur place; USD 25 000 - 34 000; Plein temps

Résumé du poste

Spectrum is seeking an Employee Services Center Representative to support HR processes, onboarding, and employee inquiries. You will contribute to a positive employee experience by handling calls, maintaining accuracy, and using multiple HR systems to document interactions.

Ideal candidates have 2+ years in HR or customer service, an associate degree or equivalent, and strong English communication. The role requires confidentiality and a professional, detail‑oriented approach.

Qualifications

• 2+ years in HR or customer service call center.
• Associate degree or equivalent experience.
• Ability to read, write, and speak English clearly.
• Proficient with Microsoft Office.
• Discretion handling confidential information.

Responsabilités

• Provide excellent responsiveness to calls/communications from HR and employees.
• Maintain accuracy and professionalism; assist with leave, unemployment, benefits, onboarding/offboarding.
• Update HR Helpdesk with information and documentation.
• Navigate HR systems (PeopleCentral, iCIMS, HR Helpdesk) and vendor sites.
• Process data transactions in HR systems of record.
• Apply knowledge of HR programs to resolve issues; escalate when needed.
• Meet service levels for customer satisfaction and SLA.

Connaissances

Customer service

English proficiency

Problem solving

Microsoft Office

Communication skills

Attention to detail

Confidentiality

Formation

Associate's degree or equivalent

Outils

PeopleCentral

iCIMS

HR Helpdesk

Vendor portals

Description du poste

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Considering a role where your service directly impacts employee experience every day? As an Employee Services Center Representative at Spectrum, you will handle various employee-related processes, answer inquiries, and support onboarding and HR functions through effective and timely communication. Your attention to detail and commitment to service ensure smooth operations and a positive impression for every employee you assist.

How You'll Make an Impact

• Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees.
• Demonstrate the highest degree of accuracy, courtesy and professionalism to working with paralegals with one call resolution; subjects include documents related to: leave of absence, unemployment, benefits, onboarding/offboarding administration including background checks and routine HR questions.
• Update the HR Helpdesk with call/transaction specific information and supporting documentation.
• Achieve and maintain expertise to navigate and accurately record or obtain information with several business. systems/applications including HR data (PeopleCentral), applicant tracking system (iCIMS), case management tracking (HR Helpdesk) and vendor websites.
• Administer processes to ensure timely completion of required tasks to process data transactions in HR systems of record.
• Apply knowledge of HR programs, policies, benefit plans, to quickly resolve customer issues or concerns; responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue.
• Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements.

Working Conditions

• Office environment
• Flexible schedule, which includes unique hours of a call center operation - 8:00 AM ET - 6:30 PM ET, Monday - Friday

What You'll Bring to Spectrum

Required Qualifications

Education

• Associate's degree in Business Administration, Human Resources, related field; or equivalent work experience with prior customer service experience

Experience

• 2+ years of human resources and/or customer service call center experience

Skills

• Ability to read, write, speak, and understand English
• Ability to problem solve in a high-volume, production-oriented environment
• Proficient in Microsoft Office programs including Outlook, Excel, Word, and PowerPoint
• High level of analytical, process, problem resolution, and investigate skills
• Clear and effective verbal and written communication skills
• High degree of attention to detail, logical thinking, and organizational skills while maintaining confidentiality
• Demonstrated follow-up skills on outstanding or pending matters

Preferred Qualifications

Experience

• Previous experience working with multi-state shared services organization

HES100 2026-86193 HES100 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you will be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet Mobile, TV and Voice products.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.