HR Helpdesk Coordinator: People & Policy Support

maurices; Duluth (MN); Presencial; USD 28.000 - 33.000; Jornada completa

Descripción de la vacante

maurices is seeking an HR Support Center Coordinator to serve as the first contact for HR inquiries via case, email, and phone. You will document actions, escalate complex issues, and support recruiting, onboarding, data maintenance, payroll, and benefits with a focus on providing a high-quality associate experience.

The role involves coordinating with HR partners, ensuring policy compliance, and contributing to special projects and audits while maintaining confidentiality in a fast-paced

Formación

• Two-year degree in HR, business, or related field preferred.
• Experience in an HR support center or similar environment preferred.
• Experience in payroll, benefits, leave of absence, onboarding or compliance processes preferred.
• Strong understanding of HR practices, processes, and systems (Workday preferred).
• Excellent written and verbal communication; maintains confidentiality.

Responsabilidades

• Serve as the first point of contact for all HR related inquiries from associates, leader and HR partners through case, email and phone channels.
• Partner HRIS, Talent Acquisition, Payroll, Benefits, Leave of Absence, Total Rewards, Field HR and other business partners to provide accurate responses to HR policies and processes.
• Triage and elevate complex questions to appropriate HR partner or team.
• Document actions taken to resolve cases, including verbal and digital correspondence.
• Support employee lifecycle administration including recruiting, onboarding, data maintenance, status changes, employment verifications, background checks, unemployment claims, subpoenas.
• Assist with Workday and HR system questions and troubleshooting within defined scope.

Conocimientos

Communication

Proactive

Prioritization

Problem solving

Confidentiality

Teamwork

Learning mindset

Educación

Two-year degree

Herramientas

Workday

HRIS

Payroll systems

Descripción del empleo

maurices is seeking an HR Support Center Coordinator to serve as the first contact for HR inquiries via case, email, and phone. You will document actions, escalate complex issues, and support recruiting, onboarding, data maintenance, payroll, and benefits with a focus on providing a high-quality associate experience.

The role involves coordinating with HR partners, ensuring policy compliance, and contributing to special projects and audits while maintaining confidentiality in a fast-paced