HR Support Center Coordinator

maurices; Duluth (MN); On-site; USD 28,000 - 33,000; Full time

Job summary

maurices is seeking an HR Support Center Coordinator to serve as the first contact for HR inquiries via case, email, and phone. You will document actions, escalate complex issues, and support recruiting, onboarding, data maintenance, payroll, and benefits with a focus on providing a high-quality associate experience.

The role involves coordinating with HR partners, ensuring policy compliance, and contributing to special projects and audits while maintaining confidentiality in a fast-paced

Qualifications

• Two-year degree in HR, business, or related field preferred.
• Experience in an HR support center or similar environment preferred.
• Experience in payroll, benefits, leave of absence, onboarding or compliance processes preferred.
• Strong understanding of HR practices, processes, and systems (Workday preferred).
• Excellent written and verbal communication; maintains confidentiality.

Responsibilities

• Serve as the first point of contact for all HR related inquiries from associates, leader and HR partners through case, email and phone channels.
• Partner HRIS, Talent Acquisition, Payroll, Benefits, Leave of Absence, Total Rewards, Field HR and other business partners to provide accurate responses to HR policies and processes.
• Triage and elevate complex questions to appropriate HR partner or team.
• Document actions taken to resolve cases, including verbal and digital correspondence.
• Support employee lifecycle administration including recruiting, onboarding, data maintenance, status changes, employment verifications, background checks, unemployment claims, subpoenas.
• Assist with Workday and HR system questions and troubleshooting within defined scope.

Skills

Communication

Proactive

Prioritization

Problem solving

Confidentiality

Teamwork

Learning mindset

Education

Two-year degree

Tools

Workday

HRIS

Payroll systems

Job description

At maurices, we’re all about feel-good fashion for real life. We’re committed to our service with style promise and to offering affordable fashion that takes women from workday to weekend—and all of life’s adventures in between. With inclusive sizing from 0–24, maurices is known for versatile styles across key categories like denim, dresses, tops, and more. We’ve been doing this since 1931, and today you’ll find us in over 800 communities across North America and online at maurices.com. At maurices, it’s more than clothes - it’s where fun, friendship and fashion come together! We believe in putting People First — and that starts with you. We’re a collaborative team that leads with kindness, values authenticity, stays curious, and moves with agility. We work smart, have fun, and support one another in a generously flexible environment that empowers you to thrive both personally and professionally. We’re headquartered in the heart of Duluth, Minnesota overlooking the beautiful shores of Lake Superior. Our original hometown offers the perfect blend of natural beauty, four-season adventure, and a vibrant college town atmosphere.

Position Overview:

Role Purpose:

The HR Support Center Coordinator serves as the first point of contact for HR-related questions and transactions, and is responsible for providing accurate, timely, and high-quality responses to HR inquiries regarding recruiting, onboarding, data maintenance, payroll, benefits, HR policy and procedure, and the overall maurices associate experience via case, email, and phone. The HR Support Center Coordinator helps deliver consistent associate experience by documenting case activity, resolving Tier 1 inquiries and escalating complex issues appropriately. Additionally, the HR Coordinator is responsible for HR department administrative support including data entry, auditing, mailings, reporting, special projects, and other duties as assigned.

Key Responsibilities:

• Serve as the first point of contact for all HR related inquiries from associates, leader and HR partners through case, email and phone channels.
• Partner HRIS, Talent Acquisition, Payroll, Benefits, Leave of Absence, Total Rewards, Field HR and other business partners to provide accurate and timely responses to questions related to HR policies, processes, systems, onboarding, data changes payroll, benefits and general associate experience topics.
• Triage and elevate complex, sensitive or specialized questions to the appropriate HR partner or functional team.
• Properly document actions taken to resolve cases, including all verbal and digital correspondence.
• Support employee lifecycle administration, including recruiting, onboarding, data maintenance, status changes, employment verifications, background checks, unemployment claims, subpoenas and other HR transactions as assigned.
• Assist with Workday and related HR system questions, process steps and troubleshooting within defined scope.
• Support HR compliance processes within defined role scope.
• Support new hire documentation, onboarding task completion, I-9 and e-Verify administration and required acknowledgements.
• Support the HR Operations team, and the larger HR team, with special projects, seasonal work, process changes, audits, mailings, reporting and administrative needs as assigned.
• Ensure all service delivery targets are met, including quality and performance metrics.
• Use sound judgment to balance policy, process and confidentiality to deliver a great associate experience.
• Provide compassionate, professional and solution-oriented support to associates and leaders.
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Education/Skills and Experience Requirements:

Education:

• Two-year degree in human resources, business, or related field preferred

Experience:

• Previous experience in a HR support center or similar environment preferred
• Previous experience in payroll, benefits, leave of absence, employee onboarding or compliance processes preferred.
• Strong understanding of HR practices, processes, and systems (Workday preferred)

Skills:

• Critical, forward thinker with excellent communication skills, both verbally and in writing
• Responsible, self-motivated, pro-active, efficient
• Ability to switch gears quickly, and prioritize workload
• Shows system aptitude and a desire for continuous learning
• Ability to work in a fast paced team environment with creativity, problem solving skills, and poise
• Maintains high level of confidentiality
• Contributes to a culture of associate advocacy, continuous improvement, and exceptionally high standards

Location:

Corporate Office-maurices-Duluth, MN 55802

Position Type:

Regular/Full time

Pay Range:

Hourly: $20.00 - $24.00

This position is eligible for an annual incentive compensation based on company performance.