HR Support Center Coordinator – People-First Help & Data

Maurices Incorporated; Duluth (MN); Hybrid; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

Health Savings Account

Tuition assistance

Paid time off

401(k) matching

Wellbeing program

Job summary

maurices is seeking an HR Support Center Coordinator at our Duluth corporate offices to serve as the first point of contact for HR inquiries via case, email and phone. You will document actions, triage questions, and collaborate with Payroll, Benefits, and Talent partners to ensure accurate, timely responses.

You will support employee lifecycle tasks, assist with Workday questions, and help maintain HR compliance while delivering compassionate, professional service to associates and leaders in a

Qualifications

• Two-year degree in human resources, business, or related field preferred.
• Previous HR support center or similar environment preferred.
• Experience in payroll, benefits, leave of absence, onboarding or compliance processes preferred.
• Strong understanding of HR practices, processes, and systems (Workday preferred).

Responsibilities

• Serve as the first point of contact for HR inquiries via case, email and phone.
• Partner with HRIS, Talent Acquisition, Payroll, Benefits, Leave of Absence, Total Rewards and other partners to provide accurate responses.
• Triage and escalate complex, sensitive or specialized questions.
• Document actions taken to resolve cases, including all verbal and digital correspondence.
• Support employee lifecycle administration including recruiting, onboarding, data maintenance, status changes, employment verifications, background checks, unemployment claims and subpoenas.
• Assist with Workday and related HR system questions and troubleshooting.
• Support HR compliance processes within defined scope.
• Support new hire documentation and onboarding tasks.
• Support HR Operations with special projects and reporting.
• Ensure service delivery targets are met; maintain quality and performance metrics.
• Provide compassionate, professional and solution-oriented support to associates and leaders.

Skills

Communication skills

Confidentiality

Prioritization

Problem solving

Adaptability

Team collaboration

Customer focus

Education

Two-year degree in HR or related field

Tools

Workday

Job description

maurices is seeking an HR Support Center Coordinator at our Duluth corporate offices to serve as the first point of contact for HR inquiries via case, email and phone. You will document actions, triage questions, and collaborate with Payroll, Benefits, and Talent partners to ensure accurate, timely responses.

You will support employee lifecycle tasks, assist with Workday questions, and help maintain HR compliance while delivering compassionate, professional service to associates and leaders in a