HR Services Analyst: Employee Support & Case Management

Manpower San Diego; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Manpower San Diego is seeking an HR Shared Services professional to resolve employee and manager HR inquiries in a dynamic contact center. You will support global policies, programs, processes, and human capital tools such as Workday.

Responsibilities include documenting case notes, opening tickets, using FAQs and knowledge bases, assisting with self-service HR transactions, and providing clear, courteous service.

Qualifications

• Bachelor's degree or equivalent HR experience.
• Associates + 2+ years HR work experience, or High School + 4+ years HR work experience.
• Customer service and HR knowledge are required.

Responsibilities

• Documents accurate case notes for inquiries after each contact and opens case tickets for unresolved issues.
• Uses FAQs, scripts, and HR knowledge to assist employees and managers.
• Supports HR self-service transactions (data changes, onboarding, benefits, performance, etc.).
• Addresses inquiries about Workday, ServiceNow, Bswift, and Eightfold.

Skills

Customer service

Communication skills

HR knowledge

Case management

Education

Bachelor's degree

Associate's degree + 2+ years HR experience

High School Diploma or equivalent + 4+ years HR experience

Tools

Workday

ServiceNow

Bswift

Eightfold

Job description

Manpower San Diego is seeking an HR Shared Services professional to resolve employee and manager HR inquiries in a dynamic contact center. You will support global policies, programs, processes, and human capital tools such as Workday.

Responsibilities include documenting case notes, opening tickets, using FAQs and knowledge bases, assisting with self-service HR transactions, and providing clear, courteous service.