Onsite IT Service Desk Associate - Charlotte

Southminster; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/ Dental/ Vision

403(b) match

Paid time off

Employee assistance program

Meal benefit

Fitness center

Education assistance

Tickets at Work discounts

Job summary

Southminster in Charlotte, NC seeks an entry-level IT Service Desk team member to provide responsive, high-quality support to employees and residents. You will be the first point of contact, troubleshoot first-level issues, and maintain accurate ticket records.

Ideal candidates have at least two years of relevant IT education or experience, an associate's degree or ongoing college study, and strong customer service and communication skills.

Qualifications

• Must possess an associate's degree or be currently enrolled in college or university pursuing a degree.
• Minimum of two years of relevant IT education, training, or professional IT experience.
• Entry-level IT role emphasizing customer service and problem solving.

Responsibilities

• Serve as the first point of contact for employees and residents needing technology assistance, delivering prompt, friendly support with first-call resolution.
• Troubleshoot, diagnose, and resolve first-level issues involving computers, telephones, common software applications, and other organizational technology systems.
• Create and maintain accurate ticket records, documenting incidents, troubleshooting actions, resolutions, and follow-up needs.
• Escalate complex or unresolved issues to appropriate IT team members while ensuring clear communication and continuity of service.
• Provide a positive, service-oriented technology experience that helps users use organizational systems confidently and effectively.

Skills

Customer service

Communication

Windows OS

Office 365

Active Directory

Troubleshooting

Documentation

English proficiency

Education

Associate's degree

High school diploma / GED with ongoing study

Tools

Office 365

Windows Server

Job description

Southminster in Charlotte, NC seeks an entry-level IT Service Desk team member to provide responsive, high-quality support to employees and residents. You will be the first point of contact, troubleshoot first-level issues, and maintain accurate ticket records.

Ideal candidates have at least two years of relevant IT education or experience, an associate's degree or ongoing college study, and strong customer service and communication skills.