Help Desk Support Specialist

Nmble Hiring Solutions; Charlotte (NC); Remote; USD 45,000 - 60,000; Part time

Job summary

A staffing and recruiting firm in Charlotte, North Carolina, is looking for a Contract Help Desk Support Specialist to provide IT support and ensure excellent service for users. The ideal candidate will have 1–3 years of experience in help desk roles, strong troubleshooting skills, and a customer-focused mindset. This position involves both remote and onsite responsibilities.

Qualifications

• 1–3 years of experience in a help desk or customer support role.
• Familiarity with common business software.
• Strong interpersonal and communication skills.

Responsibilities

• Respond to and resolve user inquiries via phone, chat, or email.
• Log and manage incidents in the help desk system.
• Provide basic troubleshooting for hardware, software, VPN, and connectivity issues.

Skills

Help desk experience

Interpersonal skills

Attention to detail

Customer-first mindset

Tools

Remote support tools

Ticketing systems

Windows

macOS

Job description

We are hiring a Contract Help Desk Support Specialist in Charlotte, North Carolina, to be the first point of contact for IT issues and requests. This role will support employees remotely and onsite, ensuring high-quality service delivery and user satisfaction.

Responsibilities

• Respond to and resolve user inquiries via phone, chat, or email.
• Log and manage incidents in the help desk system.
• Provide basic troubleshooting for hardware, software, VPN, and connectivity issues.
• Assist with onboarding and offboarding users, including system access and equipment setup.
• Maintain knowledge base documentation for recurring issues.
• Escalate unresolved problems to higher-tier support when necessary.

Qualifications

• 1–3 years of experience in a help desk or customer support role.
• Familiarity with Windows, macOS, and common business software.
• Experience with remote support tools and ticketing systems.
• Strong interpersonal and communication skills.
• A customer-first mindset with attention to detail.

No C2C.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Staffing and Recruiting

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