Remote HR Support Associate I

HCSC Group; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

HCSC is seeking a remote HR Support Associate to deliver timely, accurate HR assistance to active employees. You will process HR transactions including benefits, salary changes, and employment status updates while guiding staff through HR programs and services.

The role involves responding to inquiries via phone, chat, and AskHR cases, providing guidance on HR programs, and maintaining confidentiality in a fast-paced environment. Training is onsite at Richardson, TX before remote work starts.

Qualifications

• High School diploma or GED required.
• 9 months customer services or administrative support experience in a corporate environment.
• 6 months experience utilizing Office software packages (Word, Excel, PowerPoint).
• 10-key calculator experience and an aptitude for math.
• Experience using email.
• Service oriented with a desire to serve customers.
• Clear and concise verbal and written communication skills.
• High degree of confidentiality.
• Organized and detail oriented.
• Team player in a high paced team environment.
• Ability to handle high stress and high volume situations where time is of the essence.

Responsibilities

• Provide timely, accurate HR support to active employees by assisting with processing HR transactions (benefits, salary, employment status changes).
• Respond to employee questions through phone, chat, and AskHR cases.
• Provide guidance on a wide range of HR programs and services, including benefits, leaves of absence, payroll, HR policies, training, and work-life programs.
• Escalate more complex or sensitive inquiries to the appropriate HR team to ensure accurate and efficient resolution.

Skills

Customer service

Administrative support

Communication skills

Confidentiality

Organizational skills

Team player

Work under pressure

Detail oriented

Time management

Education

High School diploma or GED

Tools

Office software (Word/Excel/PowerPoint)

10-key calculator

Email management

Job description

HCSC is seeking a remote HR Support Associate to deliver timely, accurate HR assistance to active employees. You will process HR transactions including benefits, salary changes, and employment status updates while guiding staff through HR programs and services.

The role involves responding to inquiries via phone, chat, and AskHR cases, providing guidance on HR programs, and maintaining confidentiality in a fast-paced environment. Training is onsite at Richardson, TX before remote work starts.