HR Generalist: Retail & DC—Leave & Claims Expert

CITARELLA OPERATINGS LLC; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Citarella is seeking an HR Generalist to support Human Resources operations across our retail stores and Distribution Center in Bronx, NY. This role will manage workers’ compensation, coordinate leave management, support employee relations, maintain HR documentation, and respond to inquiries while ensuring consistent policy application.

Candidates should have 2+ years in HR roles, strong organizational and communication skills, and the ability to handle confidential information.

Qualifications

• 2+ years of HR experience in a Generalist or HR Coordinator role.
• Knowledge of workers’ compensation, leave administration, employee relations, and employment compliance.
• Strong organizational, documentation, communication, and problem-solving skills.
• Ability to handle confidential information with discretion and escalation procedures.
• Ability to communicate HR policies clearly to hourly workforce.
• Experience supporting a multi-location, retail, distribution workforce.
• English proficiency; bilingual Spanish preferred.
• Proficiency in HRIS systems and Microsoft Office preferred.

Responsibilities

• Coordinate workers’ compensation claims, including incident reporting and documentation.
• Maintain records of leaves of absence (FMLA, disability, etc.) with timely communication.
• Assist with employee concerns, investigations, and policy interpretation while ensuring confidentiality.
• Maintain accurate HR records, personnel files, and HR forms per policies and laws.
• Serve as point of contact for HR questions from stores and DC employees and managers.
• Partner with HR leadership and operations to ensure consistent HR practices across locations.

Skills

HR Generalist experience

Workers’ comp

Leave administration

Employee relations

HR compliance

English fluency

Bilingual Spanish

Microsoft Office

HRIS systems

Tools

Microsoft Office

HRIS

Job description

Citarella is seeking an HR Generalist to support Human Resources operations across our retail stores and Distribution Center in Bronx, NY. This role will manage workers’ compensation, coordinate leave management, support employee relations, maintain HR documentation, and respond to inquiries while ensuring consistent policy application.

Candidates should have 2+ years in HR roles, strong organizational and communication skills, and the ability to handle confidential information.