Human Resources Generalist - HR

Citarella - The Ultimate Gourmet Market; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Citarella - The Ultimate Gourmet Market is seeking a detail-oriented HR Generalist to support HR operations across our retail stores and Distribution Center. The role will manage workers’ compensation claims, coordinate leave management, support employee relations, maintain HR documentation, and respond to questions while applying company policies.

You will serve as a primary contact for store and DC employees, help ensure compliant HR practices, and partner with leadership to deliver a positive

Qualifications

• 2+ years of HR experience in generalist or coordinator role.
• Knowledge of workers’ compensation, leave administration, and employee relations.
• Strong organizational, documentation, communication and problem-solving skills.
• Ability to handle confidential information with discretion.
• Experience supporting multi-location retail or distribution workforce.
• Fluent English; bilingual Spanish preferred.
• Proficient in Microsoft Office and HRIS.

Responsibilities

• Coordinate workers’ compensation claims, including incident reporting and follow-up with employees, managers and carriers.
• Maintain records of leaves of absence (FMLA, disability, etc.) and ensure proper documentation and timely communication.
• Assist with employee relations, investigations, and policy interpretation while maintaining confidentiality.
• Maintain accurate HR records, personnel files, case documentation, and HR forms in compliance with policies and laws.
• Serve as a point of contact for HR-related questions from store and DC employees and managers.
• Partner with HR leadership and operations to support consistent HR practices across locations.

Skills

HR experience

Communication

Documentation

Problem-solving

Tools

HRIS

MS Office

Job description

Citarella is seeking a detail-oriented and employee-focused HR Generalist to support Human Resources operations across our retail stores and Distribution Center (DC). This role will manage workers’ compensation claims, coordinate leave management, support employee relations, maintain accurate HR documentation, and respond to employee and management inquiries while ensuring consistent application of company policies and procedures.

Responsibilities

• Workers’ Compensation: Coordinate workers’ compensation claims, including incident reporting, claim documentation, follow-up with employees, managers, and insurance carriers.


• Leave Management: Maintain records of employee leaves of absence, including FMLA, disability, and other applicable leaves, ensuring proper documentation, timely communication, and compliance.


• Employee Relations: Assist with employee concerns, workplace investigations, conflict resolution, and policy interpretation while maintaining confidentiality and appropriate documentation.


• HR Documentation & Compliance: Maintain accurate employee records, personnel files, case documentation, and required HR forms in accordance with company policies and applicable employment laws.


• Employee Support: Serve as a point of contact for HR-related questions from store and DC employees and managers, providing timely, professional guidance and follow-up.


• HR Operations: Partner with HR leadership and operational management to support consistent HR practices, resolve issues, and ensure a positive employee experience across all locations.

Qualifications

• 2+ years of HR experience, preferably in a Generalist or HR Coordinator role.


• Working knowledge of workers’ compensation, leave administration, employee relations, and employment compliance.


• Strong organizational, documentation, communication, and problem-solving skills.


• Ability to handle confidential and sensitive information with discretion and practice appropriate escalation procedures.


• Ability to communicate HR policies and procedures clearly to a diverse, primarily hourly workforce.


• Experience supporting a multi-location, retail, distribution, or other fast-paced workforce preferred.


• Strong written and verbal communication skills in English; bilingual proficiency in Spanish preferred.


• Proficiency in Microsoft Office and HRIS systems preferred.