HR Generalist: Customer-First, Detail-Driven

Kaygen, Inc.; Plano (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Kaygen, Inc. in Plano, TX is recruiting a dedicated HR/Customer Service specialist to respond promptly and professionally to Askers, clarifying needs for a positive employee experience.

You will use Workday to track inquiries, protect confidentiality, and collaborate across the organization to ensure accurate, timely responses. Ideal candidates bring HR-related experience, strong English communication, and a proven ability to balance high-volume tasks with meticulous attention to detail.

Qualifications

• Customer-first mindset and attitude.
• Previous customer service or HR-related experience.
• Proven ability to collaborate with a wide range of people at all levels.
• Proficiency with the English language.
• Strong written and verbal communication style.

Responsibilities

• Correspond quickly and proficiently with Askers in a professional manner.
• Seek to understand Askers’ needs and clarify questions in writing when required.
• Process and verify Form I-9 documentation in compliance with federal requirements.
• Maintain attention to detail to identify impacted populations and provide the right answer.
• Research topics using team resources and information library.
• Lead escalations to resolution and hand off inquiries to SMEs.

Skills

Customer service

HR experience

Team collaboration

Written and verbal communication

English proficiency

Attention to detail

Confidentiality

Workday

Microsoft 365

Learns quickly

Education

High School Diploma or GED or higher

Tools

Workday

Microsoft 365

Job description

Kaygen, Inc. in Plano, TX is recruiting a dedicated HR/Customer Service specialist to respond promptly and professionally to Askers, clarifying needs for a positive employee experience.

You will use Workday to track inquiries, protect confidentiality, and collaborate across the organization to ensure accurate, timely responses. Ideal candidates bring HR-related experience, strong English communication, and a proven ability to balance high-volume tasks with meticulous attention to detail.