HR Generalist

Staffmark; Plano (TX); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off + More

Job summary

Staffmark Total Talent Solutions seeks an HR Generalist for the Contact Center in Plano, TX. The on-site role serves as a first point of contact for HR questions, provides admin support to HR COEs, and maintains employee data in the HCM and HR Portal. Tasks include reporting, ticket handling, and SLA-driven responses.

The position emphasizes HR policy knowledge, Workday/ERP familiarity, and strong customer service within a fast-paced Shared Service Center.

Qualifications

• 2+ years of experience in HR administration, payroll and business support.
• Knowledge of government regulations and HR best practices relevant to HR programs.
• Intermediate skills with Microsoft Excel and ERP HCMs; Workday preferred.

Responsibilities

• Serve as a first point of contact for HR inquiries via calls and service tickets.
• Provide general HR admin support to Centers of Excellence and business partners.
• Maintain and update employee data in the HCM and HR portal.
• Assist with monthly, quarterly, and annual HR reporting and metrics.
• Document inquiries and escalate complex cases to SMEs.
• Meet SLA targets for HR process, policy, and systems inquiries.
• Support HR information/process improvements and ad hoc HR projects.

Skills

HR administration

Payroll

Business support

Education

Bachelor's degree preferred

Tools

MS Excel

Workday

Job description

Job Title: HR Generalist - Contact Center

Location: Plano, TX

Pay Rate: $26.15/hr.

Schedule: Fully on-site, Monday - Friday | 8:00 AM to 5:00 PM (hours may vary)

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.

HR Generalist - Contact Center

Top Skills

• +2 years of prior experience including HR administration, payroll, and business support
• Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferred
• Business process/data processing experience within ERP HCMs, Workday preferred

Position Description

Our Shared Service Center is the first point of contact for HR related workplace information to the North America employee population. Under direct supervision, you will be responsible for administrative support to HR Centers of Excellence (COEs) and provide guidance to employees regarding HR policies and programs through incoming calls and service tickets. You will maintain and update employee information in our HCM, ensure updated process documentation is stored on our HR Portal, and complete tasks within Service Level Agreement (SLA) standards.

Responsibilities:

• Acts as a first point of contact for employees, line managers, and HR management to address inquiries/issues across HR programs, policies, and systems (including benefits, employee relations, staffing, and compensation)
• Provides general HR administrative support to HR Centers of Excellence and business partners
• Manages and updates HR information of employees within HCM
• Assists with monthly, quarterly, and annual reporting as necessary, including various HR metrics
• Assist with queries and projects related to the HCM and HR Portal
• Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups
• Meets defined SLA metrics for providing accurate, consistent, and timely responses to HR process, policy, and systems inquiries
• Assists in the continuous development and improvement of HR information and processes
• Supports ad hoc projects and activities related to the HR department

Requirements:

Bilingual Korean - preferred but not required

• +2 years of prior experience including HR administration, payroll and business support
• Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferred
• Intermediate computer skills with Microsoft business applications software (particularly MS Excel)
• Business process/data processing experience within ERP HCMs, Workday preferred
• Strong oral and written communication skills with an ability to interact with all levels of employees
• Excellent customer service skills, including timeliness of resolution and excellent follow-up skills
• Must exercise considerable tact and courtesy in dealing with employees and managers daily
• Ability to prioritize, handle multiple priorities, and maintain the highest level of confidentiality
• Strong organizational skills and the ability to work in a fast-paced environment
• Good interpersonal, problem-solving, and teamwork skills

Preferred but not required:

• Bachelor's degree preferred
• Ability to multi-task and make independent decisions within established guidelines relating to the performance of day-to-day duties

Staffmark talent working with this client receives competitive compensation and a great benefits package!

Employee Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off + More!