HR Generalist (Call Center)

Ektello; Plano (TX); On-site; USD 32,000 - 36,000; Full time

Job summary

Ektello in Plano, TX seeks an HR Generalist (Call Center) to support our North America HR COEs. This onsite role handles inquiries, maintains employee data in HCM, and supports SLA-driven service delivery.

Duration is 6 months with high extension potential; schedule Mon-Fri 11am-8pm; pay $23–$26.15/hour plus benefits; two years HR experience and call center background preferred; Korean/English bilingual preferred.

Qualifications

• 2+ years of HR administration, payroll and business support experience.
• Knowledge of government regulations and HR best practices.
• Intermediate Excel and ERP HCM experience; Workday preferred.
• Strong oral and written communication with bold customer focus.
• Excellent service orientation with ability to manage multiple inquiries.

Responsibilities

• Act as first contact for HR inquiries across benefits, staffing, and compensation.
• Provide HR administrative support to COEs and business partners.
• Update and maintain employee data in the HCM system.
• Assist with monthly and quarterly HR reporting and SLA compliance.
• Document inquiries and escalate complex issues to SMEs.

Skills

HR administration

Payroll

Call center experience

Korean/English bilingual

MS Excel

Communication skills

Tools

Workday

Job description

Title: HR Generalist (Call Center)

Client: Global leader in Technology/ Electronics

Duration: 6 months with HIGH chance for extension or become permanent

Work Location: Plano, TX

Schedule: M-F (Fully Onsite, 11am-8pm)

Pay rate: $23-26.15/hr W2 + Benefits

Top required skills/experience:

2 years of relevant experience required HR experience is strongly preferred Call center experience is strongly preferred Korean/ English Bilingual highly preferred

Position Summary

Our Shared Service Center is the first point of contact for HR related workplace information to the North America employee population. Under direct supervision, you will be responsible for administrative support to HR Centers of Excellence (COEs) and provide guidance to employees regarding HR policies and programs through incoming calls and service tickets. You will maintain and update employee information in our HCM, ensure updated process documentation to be stored on our HR Portal, and complete tasks within Service Level Agreement (SLA) standards.

Duties and Responsibilities:

• Acts as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation)
• Provides general HR administrative support to HR Centers of Excellence and business partners
• Manages and updates HR information of employees within HCM
• Assist with monthly, quarterly and annual reporting as necessary including various HR metrics
• Assist with queries and projects related to the HCM and HR Portal
• Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups
• Meets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiries
• Assists in the continuous development and improvement of HR information and processes
• Supports ad hoc projects and activities related to HR department

Background/Experience:

• +2 years of prior experience including HR administration, payroll and business support
• Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferred
• Intermediate computer skills with Microsoft business applications software (particularly MS Excel), Business process/data processing experience within ERP HCMs, Workday preferred
• Strong oral and written communication skills with an ability to interact with all levels of employees
• Excellent customer service skills, including timeliness of resolution and excellent follow-up skills. Must exercise considerable tact and courtesy in dealing with employees and managers daily. Ability to prioritize, handle multiple priorities and maintain the highest level of confidentiality Strong organizational skills and the ability to work in a fast-paced environment Good interpersonal, problem-solving and teamwork skills

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