Human Resources Generalist

Kaygen, Inc.; Plano (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Kaygen, Inc. in Plano, TX is recruiting a dedicated HR/Customer Service specialist to respond promptly and professionally to Askers, clarifying needs for a positive employee experience.

You will use Workday to track inquiries, protect confidentiality, and collaborate across the organization to ensure accurate, timely responses. Ideal candidates bring HR-related experience, strong English communication, and a proven ability to balance high-volume tasks with meticulous attention to detail.

Qualifications

• Customer-first mindset and attitude.
• Previous customer service or HR-related experience.
• Proven ability to collaborate with a wide range of people at all levels.
• Proficiency with the English language.
• Strong written and verbal communication style.

Responsibilities

• Correspond quickly and proficiently with Askers in a professional manner.
• Seek to understand Askers’ needs and clarify questions in writing when required.
• Process and verify Form I-9 documentation in compliance with federal requirements.
• Maintain attention to detail to identify impacted populations and provide the right answer.
• Research topics using team resources and information library.
• Lead escalations to resolution and hand off inquiries to SMEs.

Skills

Customer service

HR experience

Team collaboration

Written and verbal communication

English proficiency

Attention to detail

Confidentiality

Workday

Microsoft 365

Learns quickly

Education

High School Diploma or GED or higher

Tools

Workday

Microsoft 365

Job description

• Correspond quickly and proficiently with Askers in a professional manner that reflects a positive employee experience.
• Seek to understand Askers’ needs and intentions, usually with little information, clarifying in writing their questions when required.
• Processes and verifies Form I-9 documentation in compliance with federal employment eligibility requirements, ensuring accurate completion, tracking, and audit readiness.
• Maintain a strong attention to detail to identify impacted populations, such as job level, worker type, work location, and Toyota entity to provide the right answer.
• Research question topics using team member resources and a library of information across several categories.
• Lead escalations to resolution by maintaining communication with Shared Service partners; ensure handoff of inquiries to SME/Stakeholders
• Leverage Workday functionality to track, manage, and resolve HR inquiries and processes efficiently, ensuring timely resolution and accurate documentation.

What you'll bring

• Customer-first mindset and attitude
• Previous customer service or HR-related experience
• A positive, team attitude that looks to learn and grow everyday
• Proven ability to collaborate with a wide range of people at all levels in the organization
• Proficiency with the English language
• Strong written and verbal communication style that strikes the fine balance between professional and casual tone
• An excitement for managing a high-volume of tasks while maintaining a high-degree of accuracy and attention to detail
• Proven ability to maintain a high degree of confidentiality
• Proficiency in HRM Systems with a preference for Workday
• Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams)
• Ability to quickly learn new software

Preferred:

• High School Diploma or equivalent (GED) or higher degree