HR Generalist

Staffmark Group; Plano (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off

Job summary

Staffmark Group is seeking an HR Generalist - Contact Center to support HR processes in our Shared Service Center in Plano, TX. This on-site role handles employee inquiries, policy guidance, and HR data maintenance in the HCM system, while supporting COEs and HR partners with regular reporting.

Candidates should have 2+ years in HR administration and payroll, with knowledge of regulations and best practices.

Qualifications

• 2+ years HR administration, payroll and business support.
• Knowledge of government regulations and industry HR best practices.
• ERP HCMs experience; Workday preferred.
• Intermediate MS Excel skills.
• Strong communication and customer service skills.
• Ability to prioritize and maintain confidentiality.
• Ability to work in a fast-paced environment.

Responsibilities

• Acts as a first point of contact for employees and managers across HR programs, policies and systems.
• Provides general HR administrative support to HR COEs and business partners.
• Manages and updates employee information within the HCM.
• Assists with monthly, quarterly and annual reporting including HR metrics.
• Assists with queries and projects related to HCM and the HR Portal.
• Documents inquiries and escalates complex cases to SMEs.
• Meets SLA for timely HR process responses.
• Supports development and improvement of HR information and processes.
• Supports ad hoc projects and activities related to HR.

Job description

Job Title: HR Generalist - Contact Center

Location: Plano, TX

Pay Rate: $26.15/hr.

Schedule: Fully on-site, Monday - Friday | 8:00 AM to 5:00 PM (hours may vary)

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.

HR Generalist - Contact Center

Top Skills

• +2 years of prior experience including HR administration, payroll, and business support
• Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferred
• Business process/data processing experience within ERP HCMs, Workday preferred

Position Description

Our Shared Service Center is the first point of contact for HR related workplace information to the North America employee population. Under direct supervision, you will be responsible for administrative support to HR Centers of Excellence (COEs) and provide guidance to employees regarding HR policies and programs through incoming calls and service tickets. You will maintain and update employee information in our HCM, ensure updated process documentation is stored on our HR Portal, and complete tasks within Service Level Agreement (SLA) standards.

Responsibilities:

• Acts as a first point of contact for employees, line managers, and HR management to address inquiries/issues across HR programs, policies, and systems (including benefits, employee relations, staffing, and compensation)
• Provides general HR administrative support to HR Centers of Excellence and business partners
• Manages and updates HR information of employees within HCM
• Assists with monthly, quarterly, and annual reporting as necessary, including various HR metrics
• Assist with queries and projects related to the HCM and HR Portal
• Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups
• Meets defined SLA metrics for providing accurate, consistent, and timely responses to HR process, policy, and systems inquiries
• Assists in the continuous development and improvement of HR information and processes
• Supports ad hoc projects and activities related to the HR department

Requirements:

Bilingual Korean - preferred but not required

• +2 years of prior experience including HR administration, payroll and business support
• Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferred
• Intermediate computer skills with Microsoft business applications software (particularly MS Excel)
• Business process/data processing experience within ERP HCMs, Workday preferred
• Strong oral and written communication skills with an ability to interact with all levels of employees
• Excellent customer service skills, including timeliness of resolution and excellent follow-up skills
• Must exercise considerable tact and courtesy in dealing with employees and managers daily
• Ability to prioritize, handle multiple priorities, and maintain the highest level of confidentiality
• Strong organizational skills and the ability to work in a fast-paced environment
• Good interpersonal, problem-solving, and teamwork skills

Preferred but not required:

• Bachelor's degree preferred
• Ability to multi-task and make independent decisions within established guidelines relating to the performance of day-to-day duties

Staffmark talent working with this client receives competitive compensation and a great benefits package!

Employee Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off + More!

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.