Human Resources Assistant-Contractual

Towson University; Towson (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Towson University is seeking a dedicated front desk receptionist to support the HR Office on main campus. You will greet visitors, assist with check-in, route calls, and provide timely information about HR services.

This role requires a high school diploma or GED and at least two years of clerical experience. You should have strong customer service, solid written and verbal communication, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• Two years of clerical experience preferred.
• Familiarity with HR policies and processes a plus.

Responsibilities

• Provide front desk reception coverage and greet visitors.
• Assist with building check-in and direct guests to appropriate locations.
• Answer and route calls from the university's main line.
• Process HR forms and maintain accurate records and reports.
• Deliver courteous customer service to employees and campus community.

Skills

Customer service

Interpersonal skills

Microsoft Office

Verbal & written communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Responsibilities and Duties

Customer Service and Reception

• Provide front desk reception coverage as needed.
• Greet visitors, assist with building check-in procedures, and direct guests to appropriate locations.
• Answer and route calls received through the university's main telephone line.
• Respond to employee, departmental, and public inquiries regarding HR services and procedures.
• Research and address moderately complex customer service questions, referring matters to appropriate staff when necessary.
• Receive, sort, and distribute incoming mail and correspondence.
• Deliver professional, courteous, and responsive customer service to employees, visitors, and members of the campus community.

Administrative and Clerical Support

• Process a variety of forms and correspondence requiring knowledge of HR policies and procedures.
• Assemble, compile, edit, and maintain HR data, records, worksheets, and reports.
• Review documents and reports for completeness, accuracy, and compliance with established procedures.

Qualifications and Skills

Minimum Qualifications:

• High School Diploma or GED.
• Two years in clerical work.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

The selected candidate must have strong customer service and interpersonal skills; ability to communicate effectively both verbally and in writing; ability to interpret and apply departmental policies and procedures; proficiency with computers and Microsoft Office; ability to maintain accurate records and manage electronic filing systems; strong organizational skills and attention to detail; ability to independently prioritize work and manage multiple assignments; skill in preparing reports, maintaining records, and performing clerical and administrative tasks; and the ability to establish and maintain effective working relationships with employees, visitors, and stakeholders.

Preferred Qualifications:

Experience with applicant tracking systems, records management systems, or HR information systems; experience providing front desk or high-volume customer service support.

Organization: Operations

Primary Location: Main Campus

Job Posting: Oct 14, 2026