HR & Employee Experience Partner

Amazon.com Services LLC; Kansas City (KS); On-site; USD 85,000 - 125,000; Full time

Job summary

Amazon.com Services LLC seeks an HR Partner to support People eXperience and Technology (PXT) across site operations. You will focus on employee experience, engagement, leadership development, and HR operational excellence, building strong partnerships and resolving employee matters with discretion.

You'll execute standard HR processes, support engagement activities, and coach frontline leaders on PXT practices.

Qualifications

• Experience handling confidential information.
• Bachelor's degree, or 2+ years of Amazon experience with 1-year human resources general experience OR equivalent experience (e.g., operations, customer service, retail, manufacturing).
• Basic proficiency with Microsoft Office Suite.

Responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism.
• Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities. Support issue tracking and follow‑up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
• Coach frontline leaders on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations.
• Support the execution of site-level engagement, communication, and culture-building initiatives. Coordinate logistics, gather feedback, and monitor effectiveness.
• Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment). Help prepare insights for site reviews or team discussions.
• Promote the use of self‑service tools to resolve routine employee and manager questions. Help identify recurring gaps and elevate opportunities to improve tool usability or adoption.

Skills

Confidential information handling

Effective communication

Education

Bachelor's degree or 2+ years Amazon experience with 1-year HR general experience

Tools

Microsoft Office Suite

Job description

Amazon.com Services LLC seeks an HR Partner to support People eXperience and Technology (PXT) across site operations. You will focus on employee experience, engagement, leadership development, and HR operational excellence, building strong partnerships and resolving employee matters with discretion.

You'll execute standard HR processes, support engagement activities, and coach frontline leaders on PXT practices.