HR Client Partner, Benefits & Employee Services

Old Dominion University; Norfolk (VA); On-site; USD 52,000 - 64,000; Full time

Job summary

Old Dominion University is seeking an HR Client Partner within the Benefits & Employee Services area in Norfolk, VA. The role focuses on benefits administration, wellness initiatives, and supporting transactional HR functions (Banner data entry, onboarding, and HR operations).

The candidate will advise on health, retirement, and leave programs, maintain professional relationships with colleagues and customers, and ensure accurate processing in a compliance-aware environment.

Qualifications

• Client service experience and professionalism in HR-related tasks.
• Experience drafting correspondence, reports, and memos.
• Knowledge of benefits programs and leave administration in a benefits-focused role.

Responsibilities

• Serve as primary Benefits liaison across departments.
• Provide guidance on health, retirement, and leave programs to employees and managers.
• Ensure accurate benefits processing and promote wellbeing initiatives.

Skills

Client service

Adaptable

Collaboration

Benefits administration

FMLA/ADA/HIPAA/COBRA/ACA knowledge

Education

Bachelor's degree (related field)

Job description

Role Title Human Resources Analyst I

Role Code 19091

Pay Band 04

Working Title HR Client Partner, Benefits & Employee Services

Position Number 00769A

Department HUMAN RESOURCES

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category C Technicians

Job Description The TMC Client Partner – serves as a primary Benefits liaison to all departments with dedicated expertise in benefits administration and wellness. This role primarily provides employees and managers with guidance on health, retirement, and leave programs, ensures accurate benefits processing, and promotes well-being initiatives that enhance the employee experience but also assist with transactional HR functions (Banner data entry, onboarding, HR operations support).

Knowledge, skills and abilities

• Must be client service focused and maintain a high level of professionalism and discretion.
• Must be adaptable and flexible.
• Must be able to collaborate and cooperate with colleagues; working in partnership; cultivating, building, and maintaining good relationships with peers and customers; delivering on commitments to the team, clients, and the University.
• Some knowledge of the principles of benefits administration.
• Some knowledge of federal and state laws/regulations related to human resources management ( FMLA, ADA, HIPAA, COBRA, ACA ).
• Some knowledge of HR best practices.

Special licenses, registration or certification None

Education or training None

Level and type of experience Considerable experience in customer service and benefits administration. Prior working experience drafting, preparing, and editing all manner of related correspondence, reports, spreadsheets, presentations, memos, and other documents. Prior working experience in benefits and leave administration in an organization offering a comprehensive benefit package.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification) Working knowledge of Commonwealth of Virginia policies and procedures relating to benefits programs; basic knowledge of Commonwealth of Virginia Workers' Compensation rules and regulations. Prior working benefits experience in a higher education institution. Education equivalent to a bachelor's degree in relevant area of study such as human resources, business administration, psychology or public administration.

Conditions of Employment None

Annual Salary/Hourly Rate Salary commensurate with education and experience

Job Requisition Number S03442

Job Open To General Public

Open Date 10/16/2026

Close Date 10/30/2026

Open Until Filled No

Anticipated Hiring Salary: Up to $58,000, commensurate with qualifications and experience.

Criminal Background Check The final candidate is required to complete a criminal history check.

Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor’s legal duty to furnish information.