HR Client Partner, Benefits & Employee Services

Southwest Virginia Higher Education Center; Norfolk (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Southwest Virginia Higher Education Center in Norfolk, VA seeks a TMC Client Partner – Benefits & Employee Services. You will serve as a primary Benefits liaison, guiding employees and managers on health, retirement, and leave programs, and ensuring accurate benefits processing.

The role also promotes wellness initiatives to enhance the employee experience and assists with transactional HR tasks such as Banner data entry, onboarding, and HR operations support.

Qualifications

• Must be client service focused and maintain a high level of professionalism and discretion.
• Must be adaptable and flexible.
• Must be able to collaborate and cooperate with colleagues; working in partnership; cultivating, building, and maintaining good relationships with peers and customers; delivering on commitments to the team, clients, and the University.
• Some knowledge of the principles of benefits administration.
• Some knowledge of federal and state laws/regulations related to human resources management (FMLA, ADA, HIPAA, COBRA, ACA).
• Some knowledge of HR best practices.

Responsibilities

• Provide guidance on health, retirement, and leave programs.
• Ensure accurate benefits processing.
• Promote wellness initiatives to enhance employee experience.
• Support transactional HR tasks (Banner data entry, onboarding, HR operations support).

Skills

Client service

Adaptable

Team collaboration

Benefits administration

HR compliance

HR best practices

Job description

Title: HR Client Partner, Benefits & Employee Services

Agency: VP FOR HUMAN RESOURCES

Location: Norfolk, VA

FLSA: Non-Exempt

Full Time or Part Time: Full Time

Additional Detail

Job Description:

The TMC Client Partner – serves as a primary Benefits liaison to all departments with dedicated expertise in benefits administration and wellness. This role primarily provides employees and managers with guidance on health, retirement, and leave programs, ensures accurate benefits processing, and promotes well-being initiatives that enhance the employee experience but also assist with transactional HR functions (Banner data entry, onboarding, HR operations support).

Minimum Qualifications:

• Must be client service focused and maintain a high level of professionalism and discretion.
• Must be adaptable and flexible.
• Must be able to collaborate and cooperate with colleagues; working in partnership; cultivating, building, and maintaining good relationships with peers and customers; delivering on commitments to the team, clients, and the University.
• Some knowledge of the principles of benefits administration.
• Some knowledge of federal and state laws/regulations related to human resources management (FMLA, ADA, HIPAA, COBRA, ACA).
• Some knowledge of HR best practices.