Clinical Applications Coordinator

Old Dominion University; Norfolk (VA); On-site; USD 90,000 - 97,000; Full time

Job summary

Old Dominion University is seeking a Clinical Applications Coordinator to lead design, implementation, and optimization of clinical information systems such as Medicat, ensuring high-quality care delivery and compliant operations.

The role coordinates with Medical Services, Counseling, security, and vendor partners; manages configuration, training, reporting, and workflows; and drives system enhancements through a structured project management approach within Health and Wellness Services.

Qualifications

• Extensive hands-on experience with clinical information systems and electronic health records in healthcare or academic settings.
• Strong analytical and troubleshooting skills with ability to resolve complex issues.
• Excellent communication and collaboration with clinical, technical, operational stakeholders, and system admins.
• Proven ability to manage multiple complex projects and adapt in fast-paced environments.
• Deep understanding of HIPAA Security and Privacy Rules and data security practices.
• Familiarity with Informatica workflows or similar data integration tools is highly desirable.

Responsibilities

• Coordinate design, implementation, and optimization of clinical information systems and workflows.
• Provide training, documentation, and end-user support across health services.
• Lead cross-functional workgroups focused on EHR optimization, reporting, and security/compliance.
• Manage project timelines, requirements, testing, risks, and stakeholder communications.

Skills

Clinical information systems

EHR optimization

Regulatory compliance

Data security practices

Project management

Cross-functional collaboration

Tools

Medicat

Informatica

LIS

Job description

Posting Details

Position Information

Role Title

Info Technology Specialist II

Role Code

39112

Pay Band

05

Working Title

Clinical Applications Coordinator

Position Number

01486A

Department

STUDENT HLTH SUPPORT- DTT

Location

Norfolk, VA

Type of Position

Classified

Type of Job

Full Time

EEO Category

B Professionals

Job Description

The Clinical Applications Coordinator supports Old Dominion University's Counseling and Health Services by coordinating the design, implementation, optimization, maintenance, and evaluation of clinical information systems and related operational workflows. This position provides direct support to Medical Services, Counseling and Psychiatric Services, administrative operations, and affiliated programs through system configuration, documentation design, user administration, training, reporting, troubleshooting, and project management.

The role serves as a liaison between clinical, operational, technical, security, and vendor partners to ensure that Medicat and related systems support high-quality care delivery, regulatory compliance, data security, and efficient business operations. Responsibilities include ongoing Medicat systems review and maintenance; coordination with Laboratory Information Systems (LIS), Pharmacy Information Systems (PIS), and other integrated platforms; interface design and troubleshooting; portal configuration; workflow analysis; and recommendations for software and hardware improvements.

This position leads and participates in cross-functional workgroups focused on clinical documentation, EHR optimization, practice management processes, portal functionality, end-user experience, operational reporting, and ensures security and compliance. The position supports new provider onboarding and offboarding, end-user access administration, training development and delivery, audit support, reporting, reconciliation, and issue resolution across Health and Wellness Services.

This role includes a significant project management component, including planning implementation timelines, documenting requirements, coordinating testing, managing stakeholder communication, tracking risks and milestones in collaboration with the University Information Security Office and the Health Information Management Administrator, supporting change management, and ensuring successful adoption of system enhancements, workflow changes, and technology initiatives.

Knowledge, skills and abilities

• Extensive hands‑on experience with clinical information systems and electronic health records, including system configuration, optimization, and troubleshooting in healthcare or academic settings.
• Experienced analytical, troubleshooting, and problem‑solving skills, with a demonstrated ability to resolve complex technical and operational issues efficiently.
• Strong communication and collaboration abilities for working closely with clinical, technical, operational stakeholders, and system administrators to implement and support system improvements.
• Proven ability to manage and coordinate multiple complex projects, prioritize tasks effectively, and adapt in a fast‑paced environment, including direct involvement in cross‑functional teams.
• In‑depth understanding of regulatory compliance and data security practices, with hands‑on experience implementing technical safeguards and supporting audit processes.
• Comprehensive knowledge of HIPAA Security and Privacy Rules, including application of administrative, physical, and technical safeguards to protect patient health information.
• Demonstrated familiarity with Informatica workflows and similar data integration tools, with experience configuring and troubleshooting interfaces in coordination with system administrators.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

• Considerable experience working with clinical information systems and electronic health records in a healthcare or academic setting.
• Extensive hands‑on involvement in highly technical environments, including troubleshooting, system configuration, and workflow optimization.
• Experience collaborating with multidisciplinary teams such as clinical, technical, and operational stakeholders to implement system improvements.
• Demonstrated ability to manage multiple concurrent projects effectively, showing strong organizational and prioritization skills in a fast‑paced setting.
• Experience with regulatory compliance, data security practices, and technical safeguards, preferably related to HIPAA and PHI management.
• Familiarity with Informatica workflows or similar data integration tools is highly desirable.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Experience with Medicat, Medicat One, or comparable electronic health record and practice management systems.
• Experience with project management, workflow redesign, system implementation, interface coordination, portal configuration, reporting, auditing, reconciliation, or clinical informatics.
• Experience working with LIS, RIS, PIS, or other integrated clinical systems; college-level coursework or applied experience in statistics, data analysis, or reporting is preferred.

Conditions of Employment

This is an on-campus position, requiring a tradition 40- hour workweek.

This position is designated as sensitive. Afingerprint-based criminal history check will be required of thefinal candidate

Annual Salary/Hourly Rate

Salary non-negotiable $ - 93,138

Posting Detail Information

• Job Requisition Number S03433
• Job Open To General Public
• Open Date 10/20/2026
• Close Date 10/30/2026
• Open Until Filled No

Criminal Background Check

The final candidate is required to complete a criminal history check.

Equity Statement

It is the policy of Old Dominion University to provide equalemployment, educational and social opportunities for all persons,without regard to race (or traits historically associated with raceincluding hair texture, hair type, and protective hairstyles suchas braids, locks, and twists), color, religion, sex or gender(including pregnancy, childbirth, or related medical conditions),national origin, gender identity or expression, age, veteranstatus, disability, political affiliation, sexual orientation orgenetic information. Individuals from minorized communities,women, veterans and individuals with disabilities are encouraged toapply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS ), or the Department for the Blind & Vision Impaired (DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor’s legal duty to furnish information.