Front Office Manager

Old Dominion University; Norfolk (VA); On-site; USD 48,000 - 62,000; Full time

Job summary

Old Dominion University in Norfolk, VA, is seeking a Front Office Manager to oversee the front desk operations of the Faschini WallachCenter for Restorative Therapies. This role requires coordinating with the Clinical Operations Manager and Clinical Director, supervising staff, and ensuring efficient scheduling, registrations, and medical records management.

A strong customer service mindset and HIPAA knowledge are essential.

Qualifications

• Bachelor’s degree or equivalent in related field.
• 2+ years’ experience in healthcare front-office operations.
• Experience supervising staff.
• Understanding HIPAA privacy laws.
• Ability to balance daysheets and payments.
• Proficiency with EMR and scheduling systems.
• Strong communication and multitasking.
• Customer service oriented.

Responsibilities

• Supervise front desk operations and staff.
• Coordinate with Clinical Operations Manager and Director.
• Manage patient check-ins, registrations, scheduling, and records.
• Ensure HIPAA compliance and data privacy.
• Lead on-site clinic workflow during daily operations.

Skills

Healthcare admin

Staff supervision

HIPAA compliance

Front desk ops

Communication

Organizational skills

Problem solving

Education

Bachelor's degree in healthcare administration or related field

Tools

EMR systems

Scheduling software

Job description

Posting Details

Position Information

Role Title ADMIN & OFFICE SPECIALIST III

Role Code 91003

Pay Band 03

Posting Details

Working Title Front Office Manager

Position Number 50894A

Department THERAPY CLINIC FEES

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category F Administrative Support (Clerical & Sales)

Job Description

The Front Office Manager is responsible for ensuring propercollaborative efforts between the front office team, ClinicalOperations Manager, and Clinical Director for the Faschini WallachCenter for Restorative Therapies. This position supervises theday-to-day patient care operations of the front desk via patientcheck ins, registration, appointment scheduling, and medical recordfunctions of the clinic. This responsibility includes managing theworkflow and tasks associated within these areas as they relate tothe clinical practice. The Front Office Manager is the directsupervisor for the employees staffing the functions above and isthe primary point of contact for the office in the absence of theClinical Operations Manager.

Knowledge, skills and abilities

• Bachelor’s degree in healthcare administration, businessadministration, or a related field, or equivalent combination ofeducation and experience.
• Two or more years’ experience managing patient care operationsin a healthcare or rehabilitation clinic setting.
• Experience supervising staff or coordinating teamworkflows.
• A solid understanding of HIPAA privacy laws
• Organizational and mathematical skills required to balance daysheets, matching the payments collected at the front desk withappointments on the schedule
• Proficiency with electronic medical records ( EMR ) andscheduling systems.
• Strong organizational, communication, and problem-solvingskills.
• Demonstrated ability to manage multiple priorities and respondto routine and unexpected operational challenges.
• Strong customer service and interpersonal skills.
• Ability to lead, supervise, and direct the work of others.

Special licenses, registration or certification NONE

Education or training Preferred a BA or BS degree or a combination of other education andexperience considered equivalent

Level and type of experience Preferred 2 years’ workplace experience in front office managementfor a healthcare or rehabilitation clinic setting.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Experience with Medicare therapy regulations, including caps,exemptions, and appeals processes.
• Knowledge of medical records systems, compliance standards, andaudit processes.
• Familiarity with university-based clinics or academic healthsystems.

Conditions of Employment

• This is a 12-month, full-time classified staff position basedin Norfolk, Virginia.
• Work is primarily performed in a clinical office environmentwith frequent interaction with patients, staff, students, andexternal stakeholders.
• The position requires regular on-site presence to supportclinic operations.
• Occasional early morning, evening, or extended hours may berequired to ensure clinic coverage and operational needs.
• The employee must comply with all university policies,healthcare regulations (including HIPAA ), and applicable state andfederal laws.
• Employment is contingent upon a successful backgroundcheck.
• The position may require periodic training related tocompliance, safety, and healthcare regulations.
• Physical requirements include occasional standing, walking, andlight lifting consistent with a clinical office environment.

Annual Salary/Hourly Rate Salary range between $ - 48,000-62,000

Posting Detail Information

Job Requisition Number S03361

Job Open To General Public

Open Date 09/25/2026

Open Until Filled Yes

Criminal Background Check The final candidate is required to complete a criminal historycheck.

Equity Statement

It is the policy of Old Dominion University to provide equalemployment, educational and social opportunities for all persons,without regard to race (or traits historically associated with raceincluding hair texture, hair type, and protective hairstyles suchas braids, locks, and twists), color, religion, sex or gender(including pregnancy, childbirth, or related medical conditions),national origin, gender identity or expression, age, veteranstatus, disability, political affiliation, sexual orientation orgenetic information. Individuals from minoritized communities,women, veterans and individuals with disabilities are encouraged toapply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonableaccommodation, please contact the Division of Talent Management andCulture at [phone].

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we areencouraging individuals with disabilities to apply through theCommonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need toprovide their AHP Letter (formerly called a Certificate ofDisability) provided by the Department for Aging &Rehabilitative Services ( DARS ), or the Department for the Blind& Vision Impaired ( DBVI ). Service-Connected Veterans may alsoapply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other mannerdiscriminate against employees or applicants because they haveinquired about, discussed, or disclosed their own pay or the pay ofanother employee or applicant. However, employees who have accessto the compensation information of other employees or applicants asa part of their essential job functions cannot disclose the pay ofother employees or applicants to individuals who do not otherwisehave access to compensation information, unless the disclosure is(a) in response to a formal complaint or charge, (b) in furtheranceof an investigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or consistent withcontractor’s legal duty to furnish information.