VA School Certifying Official

Old Dominion University; Norfolk (VA); Hybrid; USD 40,000 - 43,000; Full time

Job summary

Old Dominion University in Norfolk, VA is seeking an Education Support Specialist II to review VA Education Benefits claims and certifications. You will submit certifications via Enrollment Manager and assist military-affiliated students with benefit questions.

This role requires accurate data handling, strong verbal and written communication, and the ability to explain policies clearly. You will work with Banner, Enrollment Manager System, Tungsten, and other systems.

Qualifications

• Working knowledge of Veterans Affairs Education Benefits.
• Effective verbal and written communication skills.
• Demonstrated ability to interpret and explain policy.
• Demonstrated ability to prioritize work, work independently, investigate potential discrepancies, and diplomatically communicate to the military affiliated student.
• Demonstrated ability to use Excel and perform mathematical calculations.
• Considerable knowledge of customer service techniques.

Responsibilities

• Review claims for Veterans Affairs Educational Benefits and submit certifications/verifications via Enrollment Manager portal.
• Assist students with questions related to VA benefits, in-person, over the phone, and via email.

Skills

VA Education Benefits

Verbal & written communication

Policy interpretation

Independent work & prioritization

Excel

Customer service

Tools

Banner

Enrollment Manager System

Tungsten

Job description

Posting Details

Position Information

Role Title

Education Support Spec II

Role Code

29143

Pay Band

03

Working Title

VA School Certifying Official

Position Number

01424A

Department

ENROLLMENT OPERATIONS

Location

Norfolk, VA

Type of Position

Classified

Type of Job

Full Time

EEO Category

C Technicians

Job Description

To serve as one of ODU’s School Certifying Officials by reviewing claims for Veterans Affairs Educational Benefits. We serve all military affiliated students here at ODU using one of the many VA educational benefits available. We do this by submitting certifications/verifications through the Enrollment Manager portal on a regular basis, both pre- and post-registration. To assist students with questions related to VA benefits, in-person, over the phone, and via email.

Knowledge, skills and abilities

• Working knowledge of Veterans Affairs Education Benefits.
• Effective verbal and written communication skills.
• Demonstrated ability to interpret and explain policy.
• Demonstrated ability to prioritize work, work independently, investigate potential discrepancies, and diplomatically communicate to the military affiliated student.
• Demonstrated ability to use Excel and perform mathematical calculations.
• Considerable knowledge of customer service techniques.

Special licenses, registration or certification

NONE

Education or training

NONE

Level and type of experience

• Basic experience in being attentive to detail, to include auditing records, performing basic mathematical calculations, and problem solving.
• Basic experience interpreting, explaining, and applying policy.
• Basic experience prioritizing work from multiple sources using time management skills and making decisions independently.
• Basic experience with Microsoft Excel, Banner, Veterans Administration Enrollment Manager System, Tungsten, and other systems.
• Considerable experience in providing customer service.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Some experience with Banner or similar student information or records system.
• Some experience querying data.
• Some experience documenting processes and training others.
• Some experience working with military-affiliated persons.
• Possess Department of Veteran’s Affairs School Certifying Official Training or complete training with 60 days of hire.
• Considerable experience in providing customer service to veterans and military-affiliated persons.

Conditions of Employment

This is a hybrid position, requiring a traditional 40-hour workweek. Computer equipment will be supplied for remote work; high-speed internet is the responsibility of the employee. Existing payroll limitations and budgetary constraints may limit the eligibility of a candidate based on their residency.

• The equipment provided to staff with approved telework agreements enables them to deliver vital services to University faculty, staff, and students from remote locations.
• Many of our operations can and should continue as usual, even when the main physical campus is closed.
• Therefore, all division employees with an approved telework agreement are generally expected to work during official University closures.
• This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

Annual Salary/Hourly Rate

Salary range between $ - 40,000-43,000

Posting Detail Information

• Job Requisition Number: S03392
• Job Open To: General Public
• Open Date: 07/21/2026
• Close Date:
• Open Until Filled: Yes

Criminal Background Check

The final candidate is required to complete a criminal history check.

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor’s legal duty to furnish information.