Houston Service Sales & Ops Leader

Otis Worldwide Corporation; Houston (TX); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision coverage

Paid vacation & holidays

Life insurance & disability

Tuition reimbursement

Peer recognition programs

Job summary

Otis Worldwide Corporation in Houston is seeking a Sr Manager for Houston Service Sales & Ops to lead service operations and drive growth across the territory. You will coach supervisors, collaborate with sales and field teams, and ensure safe, on-time delivery of commitments to customers.

In this role, you will review performance, implement improvements, and build a high-performing team culture while strengthening customer relationships and ensuring adherence to safety standards.

Qualifications

• Bachelor’s degree or equivalent; 5+ years leading service/operations teams.
• Strong people leadership with credibility and influence.
• Excellent communication and relationship-building skills.
• Solid business acumen balancing ops, customers, and finances.

Responsibilities

• Lead service operations to meet safety, efficiency, and schedules.
• Coach supervisors, service sales reps, and BD professionals.
• Partner with sales and field teams to grow revenue.
• Build strong customer relationships and act as senior escalation point.
• Review financial and operational performance and drive improvements.
• Promote safety-first culture and drive process improvements.

Skills

People leadership

Strategic thinking

Communication

Relationship building

Safety leadership

Education

Bachelor’s degree or higher

Job description

Otis Worldwide Corporation in Houston is seeking a Sr Manager for Houston Service Sales & Ops to lead service operations and drive growth across the territory. You will coach supervisors, collaborate with sales and field teams, and ensure safe, on-time delivery of commitments to customers.

In this role, you will review performance, implement improvements, and build a high-performing team culture while strengthening customer relationships and ensuring adherence to safety standards.