Dallas Field Service Ops Lead

Otis; United States; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation package

401(k) with company match

Medical, dental, and vision coverage

Paid vacation and holidays

Tuition reimbursement

Employee assistance programs

Job summary

Otis is seeking a Manager, Service Ops in Dallas to lead a team of field technicians and drive operational excellence across a concentrated downtown territory. Youll coach, develop, and ensure safety and quality while coordinating service activities to meet customer needs and company standards.

Successful candidates bring 5+ years of leadership experience, strong communication, and a customer-focused mindset.

Qualifications

• 5+ years of leadership experience in a service-focused environment.
• Proven ability to coach and develop field teams.
• Strong safety, quality, and compliance mindset.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead, coach, and develop a field technician team with a focus on safety.
• Oversee daily service operations across a downtown Dallas territory.
• Plan and coordinate field activities to meet customer needs and standards.
• Allocate personnel and resources to support priorities.
• Review and authorize repair work and track progress to completion.
• Partner with field teams to improve performance and customer satisfaction.
• Drive initiatives to enhance efficiency and service delivery.
• Collaborate with cross-functional partners to resolve issues.

Skills

Leadership

Team development

Safety culture

Stakeholder management

Operational excellence

Tools

Salesforce

Power BI

Smartsheets

Job description

Otis is seeking a Manager, Service Ops in Dallas to lead a team of field technicians and drive operational excellence across a concentrated downtown territory. Youll coach, develop, and ensure safety and quality while coordinating service activities to meet customer needs and company standards.

Successful candidates bring 5+ years of leadership experience, strong communication, and a customer-focused mindset.