Sales & Service Specialist

Hertz; Lakewood (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Company-Paid Life Insurance

Paid Parental Leave and AdoptionAssis

Employee Assistance Program

Career development and advancement

Employee discounts and savings

Job summary

Hertz is hiring a Sales & Service Specialist in Lakewood, CA to support Lyft and Uber drivers by handling reservations, rentals, and vehicle pickup, while explaining the rideshare program and benefits.

Earn $18.50 per hour with monthly incentives, overtime, holiday pay, and generous time off. Build customer service, sales, and operations skills with a globally recognized company.

Qualifications

• Customer service experience.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Organized and detail-oriented mindset.
• Strong problem-solving abilities and a customer-first attitude.
• Valid driver's license.
• Minimum age of 20.
• Comfortable using computers and business systems.
• Ability to work weekends, holidays, and flexible schedules.
• Ability to work outdoors in varying weather conditions.
• Bilingual candidates encouraged to apply.

Responsibilities

• Assisting customers with reservations, rentals, and vehicle pick‑up.
• Explaining the Hertz rideshare rental program and its benefits.
• Answering questions about billing, extensions, roadside assistance, and rental requirements.
• Providing exceptional customer service during every interaction.
• Identifying opportunities to grow revenue and overcome customer objections.
• Preparing vehicles for customer delivery, including inspections, cleaning, fueling, and quality checks.
• Supporting daily branch operations to ensure a smooth and efficient customer experience.

Skills

Customer service

Communication skills

Multitasking

Organized

Problem-solving

Customer-first attitude

Driver's license

Weekend/holiday availability

Bilingual

Job description

Help Drivers Stay on the Road and Build a Career with Hertz!

Are you a people person who enjoys solving problems, helping customers, and working in a fast-paced environment? Join Hertz as a Sales & Service Specialist and play a key role in supporting Lyft and Uber drivers through one of the industry's most innovative vehicle rental programs.

In this customer-focused role, you'll help rideshare drivers get on the road quickly by assisting with rentals, answering questions, maintaining vehicle readiness, and creating an exceptional rental experience from start to finish.

Why You'll Love This Opportunity:

• Starting Pay: $18.50 per Hour.
• Monthly Performance Incentives:
  • Earn additional income based on individual performance.
• Overtime Opportunities:
  • Eligible for overtime pay in accordance with company policies.
• Holiday Pay:
  • 1.5x pay for hours worked on designated holidays, plus holiday pay eligibility.
• Generous Time Off:
  • Paid vacation accrual.
  • 4 floating holidays.
  • 9 paid observed holidays.
  • Up to 40 hours of sick time.
• Career Growth:
  • Develop customer service, sales, and operations experience with a globally recognized company.

What You'll Do:

As a Sales & Service Specialist, you'll be the face of Hertz for Lyft and Uber drivers by:

• Assisting customers with reservations, rentals, and vehicle pick-up.
• Explaining the Hertz rideshare rental program and its benefits.
• Answering questions about billing, extensions, roadside assistance, and rental requirements.
• Providing exceptional customer service during every interaction.
• Identifying opportunities to grow revenue and overcome customer objections.
• Preparing vehicles for customer delivery, including inspections, cleaning, fueling, and quality checks.
• Supporting daily branch operations to ensure a smooth and efficient customer experience.

What We're Looking For:

• Customer service experience.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Organized and detail-oriented mindset.
• Strong problem-solving abilities and a customer-first attitude.
• Valid driver's license.
• Minimum age of 20 years old.
• Comfortable using computers and business systems.
• Ability to work weekends, holidays, and flexible schedules.
• Ability to work outdoors in varying weather conditions.
• Bilingual candidates are encouraged to apply.

Outstanding Benefits:

Eligible employees may receive access to:

• Medical, Dental, and Vision Insurance.
• 401(k) with Company Match.
• Company-Paid Life Insurance.
• Paid Parental Leave and Adoption Assistance.
• Employee Assistance Program for employees and family members.
• Career development and advancement opportunities.
• Employee discounts and savings programs.

Make an Impact Every Day!

This role is perfect for individuals who enjoy helping people, building relationships, and taking ownership of the customer experience. You'll work with rideshare drivers who depend on reliable transportation to earn a living, making your contribution meaningful every day.

Join Hertz and help keep thousands of drivers moving forward while building your own successful career.