Houston Onsite IT Support Technician (Deskside)

RiseMe

Houston (TX)

On-site

USD 60,000 - 90,000

Full time

4 days ago

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Job summary

Worley is seeking a Digital Operations Technician to deliver hands-on support for users and workplace technology in Houston, Texas. You will be the primary local IT support presence, working with global IT teams to resolve incidents and fulfill service requests.

The role requires strong troubleshooting across Windows endpoints, onboarding new hires, and managing hardware lifecycle while maintaining documentation and service quality.

Qualifications

Experience with end user support in a business environment.
Strong troubleshooting across Windows endpoints and user access issues.
Experience providing in-person support including onboarding and break/fix.
Familiarity with IT Service Management tools such as ServiceNow.
Ability to work independently with multiple priorities.
Strong communication and customer-focused attitude.

Responsibilities

Provide in-person support for desktops, laptops, monitors, printers and mobile devices.
Troubleshoot and resolve hardware, software and access issues for local users.
Support new hire onboarding and workstation setup.
Document and manage support activities through ITSM processes.
Support conference rooms and collaboration tech, including room readiness checks.
Coordinate with regional/global teams for escalation.

Skills

Windows troubleshooting

End user support

Onsite hardware support

ITSM tools (ServiceNow)

Independent work

Education

Associates degree or technical certificate

Tools

ServiceNow

Job description

The role requires strong troubleshooting across Windows endpoints, onboarding new hires, and managing hardware lifecycle while maintaining documentation and service quality.

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