Housing Vouchers Program Specialist

Worcester Housing Authority; Bloomingdale (MA); On-site; USD 33,000 - 39,000; Full time

Job summary

The Worcester Housing Authority is seeking a Regular Full Time Program Representative in Worcester, MA to administer federal and state housing vouchers and handle clerical duties. You will conduct annual recertifications, interim changes, RFTA, new lease-ups, and provide frontline customer service to participants, landlords, and partners.

The role requires at least a high school diploma, 2 years of office experience, and strong Microsoft Office skills; it is onsite with full benefits and

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• 2+ years of professional office experience in a clerical/administrative role.
• Excellent computer skills, specifically in Microsoft Teams, Word, Excel, and Outlook.
• Exceptional customer service and interpersonal communication skills; calm and personable demeanor and ability to deescalate.

Responsibilities

• Processes annual recertifications in compliance with policies, procedures, and regulations.
• Conducts interim changes.
• Processes Requests for Tenancy Approval (RFTA) and new lease-ups.
• Issues vouchers and prepares moving packages for approved participants.
• Front desk liaison on a rotation, providing exceptional customer service to participants, clients, and visitors.
• Responds to calls and emails in a timely manner within set periods.
• Assists Senior Program Representatives with special programs.
• Performs similar job-related duties as assigned.

Skills

Customer service

Interpersonal skills

Microsoft Office

Education

High school diploma or equivalent

College degree a plus

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Worcester Housing Authority is seeking a Regular Full Time Program Representative in Worcester, MA to administer federal and state housing vouchers and handle clerical duties. You will conduct annual recertifications, interim changes, RFTA, new lease-ups, and provide frontline customer service to participants, landlords, and partners.

The role requires at least a high school diploma, 2 years of office experience, and strong Microsoft Office skills; it is onsite with full benefits and