Rental Assistance Program Specialist

Springfield Housing Authority; Springfield (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

Springfield Housing Authority seeks a Program Specialist for the Rental Assistance Office to process tenant applications, issue vouchers, and monitor client progress. You will maintain records, coordinate with property owners, and help clients find suitable housing while ensuring compliance with program rules.

The role requires a high school diploma or GED, attention to detail, and strong interpersonal and communication skills.

Qualifications

• High school diploma or equivalency.
• Knowledge of federal regulation preferred.
• At least one year experience in general office and clerical work.
• Duties require attention to details, data and documentation, effective interpersonal skills, use of various office equipment and software.
• Bi-lingual (Spanish) preferred.

Responsibilities

• Receive and review tenant applications to ensure basic eligibility for program participation.
• Maintain records.
• Prepare and issue vouchers to clients.
• Evaluate progress of clients and determine additional assistance as needed.
• Communicate with property owners and dwelling representatives to compile lists of available housing units.
• Assist tenants in search of rental housing with personal assistance and counseling.
• Arrange on-site inspections of units, prepare reports, and follow up on repairs prior to occupancy.
• Handle tenant or owner complaints and arrange hearings if unresolved.
• Compute rent based on income and review against lease documents.
• Provide oral/written reports as required.
• Terminate tenants no longer eligible for participation.

Skills

Attention to detail

Interpersonal skills

Written and verbal communication

Education

High school diploma or GED

Job description

The Springfield Housing Authority, consistent with its equal opportunity and affirmative action policies, invites applicants for the position of: Program Specialist, Rental Assistance Office. M-F 8:00 am – 4:30 pm. Rate: $21.58/h, excellent benefits package.

Position will remain open until filled.

Duties:

Receive and review tenant applications to ensure basic eligibility for program participation. Maintain records. Prepare and issue vouchers to clients. Evaluate progress of clients ascertaining additional assistance as needed. Maintain active communication with property owners and representatives of dwelling owners compiling lists of available housing units. Assist prospective tenants in search of rental housing with personal assistance and counseling. Arrange for on-site inspections of units, prepare necessary report, and follow up on any repairs prior to occupancy. Receive tenant or property owner complaints and arrange for a hearing if problems cannot be resolved. Compute rent based on tenant income information and review against lease documents. Provide oral/written reports as required. Terminate tenants no longer eligible to participate in the program.

Qualifications: High school diploma or it equivalency. Knowledge of federal regulation preferred. At least one year experience in general office and clerical work, including computer work. Duties require attention to details, data and documentation, effective interpersonal skills, use of various office equipment and software. Effective written and verbal communications skills required. Bi-lingual (Spanish) preferred.