Property Management Assistant: Leasing & Resident Services

ADP, Inc.; Worcester (MA); On-site; USD 36,000 - 51,000; Full time

Job summary

The Worcester Housing Authority is seeking an Assistant Housing Manager to support daily supervision of the property management office in Worcester, MA. Responsibilities include rent processing, tenant orientation, lease enforcement, reporting, and coordinating with WHA staff to deliver exceptional resident service.

The role requires at least three years in a property management office, strong leadership, and proficiency with Word, Excel, and Outlook.

Qualifications

• Minimum of three years in a property management office.
• Ability to train and supervise staff to improve morale and productivity.
• Familiarity with housing laws and lease/tenant relations.
• Ability to read, interpret policies and communicate them clearly.
• Excellent computer skills in Word, Excel, and Outlook.

Responsibilities

• Support the Property Manager in rent processing and occupancy documentation.
• Enforce lease provisions and participate in hearings as needed.
• Review and approve financial transactions and reports.
• Supervise clerical staff and provide training and feedback.
• Conduct apartment showings and new resident orientations.
• Maintain logs, produce reports, and ensure resident service excellence.

Skills

Leadership

Staff training

Customer service

Attention to detail

English proficiency

Bilingual English/Spanish (preferred)

Policy interpretation

Rent collection experience

multitasking

Tools

Word

Excel

Outlook

Job description

The Worcester Housing Authority is seeking an Assistant Housing Manager to support daily supervision of the property management office in Worcester, MA. Responsibilities include rent processing, tenant orientation, lease enforcement, reporting, and coordinating with WHA staff to deliver exceptional resident service.

The role requires at least three years in a property management office, strong leadership, and proficiency with Word, Excel, and Outlook.