Full-Time Housing Programs Clerk with Benefits

Shamass; Springfield (MA); On-site; USD 25,000 - 35,000; Full time

Job summary

Springfield Housing Authority is looking for a Program Clerk in Springfield, MA. This full-time role supports the property management office with front-desk tasks and administrative duties while ensuring accurate rent calculations and certifications.

You will handle visitors, phone calls, occupancy paperwork, and coordinate with tenants and public agencies to determine eligibility, maintaining a high standard of customer service and bilingual capabilities are preferred.

Qualifications

• Skills and knowledge typically acquired through an associate degree in business or related field.
• Working knowledge of Microsoft Office.
• Ability to navigate through information systems software.
• Excellent customer service skills.
• Ability to communicate with a diverse population.
• Previous experience in an office setting.
• Bi-lingual preferred.

Responsibilities

• Receiving visitors, answering phones and general office work such as filing.
• Calculating rent changes. Scheduling appointments with tenants to complete there-certification process andassist tenants with completion offorms.
• Interview tenants annually to determine family composition and income.
• Contact various public agencies, employers and banking institutions to determine continued eligibility.
• Preparing occupancy packets.
• Distributing parking stickers.
• Posting checks and prepare bank deposits.
• Posting legal charges. Preparing landlord verifications.
• Assisting in the collection of rents.
• Administering court documents including summary processand file in the court.
• Preparing vacate notices.
• Preparing reports. Maintain court and in-house agreements. Prepare 14 day notices.
• Providing other administrative and clerical support to the property management office.

Skills

Customer service

Communication skills

Diversity awareness

Office experience

Education

Associate degree in business or related field

Tools

Microsoft Office

Job description

Springfield Housing Authority is looking for a Program Clerk in Springfield, MA. This full-time role supports the property management office with front-desk tasks and administrative duties while ensuring accurate rent calculations and certifications.

You will handle visitors, phone calls, occupancy paperwork, and coordinate with tenants and public agencies to determine eligibility, maintaining a high standard of customer service and bilingual capabilities are preferred.