Housing Office Lead: Rentals & Resident Services

The Worcester Housing Authority; Worcester (MA); Hybrid; USD 43,000 - 44,000; Full time

Job summary

The Worcester Housing Authority seeks an Assistant Housing Manager to support daily operations at the Worcester, MA property. You will help with rent collection, resident orientation, and unit showings, while supervising clerical staff and maintaining accurate records.

Strong leadership, customer service, and knowledge of housing regulations are essential. This position is full-time and on site, with a focus on delivering exceptional service to residents.

Qualifications

• Minimum of three years in a property management office or similar setting.
• Demonstrated leadership; ability to train and supervise staff.
• Familiarity with housing laws, leases, and landlord-tenant relations.
• Strong reading comprehension and clear policy communication.
• Excellent computer skills and attention to detail.

Responsibilities

• Assist in rent collection, processing, and occupancy documentation.
• Conduct resident orientations and show units to applicants.
• Enforce lease provisions and support legal coordination as needed.
• Prepare, review, and submit financial and administrative reports.
• Supervise clerical staff and coordinate training and schedules.

Skills

Leadership

Customer service

Communication

Attention to detail

Multitasking

Bilingual English/Spanish

Tools

Word

Excel

Outlook

Job description

The Worcester Housing Authority seeks an Assistant Housing Manager to support daily operations at the Worcester, MA property. You will help with rent collection, resident orientation, and unit showings, while supervising clerical staff and maintaining accurate records.

Strong leadership, customer service, and knowledge of housing regulations are essential. This position is full-time and on site, with a focus on delivering exceptional service to residents.