Housing Stabilization Specialist: Case Management & Support

Victory Programs; Boston (MA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health and dental benefits

Disability and life insurance

Generous paid time off

Job summary

Victory Programs is seeking a Housing Stabilization Case Manager to coordinate and deliver quality direct case management for residents transitioning from shelter to permanent housing. This role requires coordinating rapid re-housing supports, working with landlords, and providing ongoing stabilization services for up to 24 months after exit.

The position emphasizes a client-centered, harm-reduction approach and strong teamwork with other service providers.

Qualifications

• Bachelor degree with 1-2 years’ experience preferred, or High school diploma with 3 or more years of client advocacy experience.
• Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred.
• Openness to harm reduction philosophy.
• Ability to work independently and cooperatively as a member of a professional team.
• Strong organizational, written, and verbal communication skills.
• Must be CPR certified (may be obtained upon hire)
• Complete TB screening (may be obtained upon hire)
• Three strong work related professional references; at least 2 from manager or supervisor.

Responsibilities

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence, including maintaining professional ethics, boundaries and client confidentiality.
• Ensure that policies and procedures of the programs are followed.
• Implement best practices in compliance with Victory Programs’ Philosophy of Care and our Housing First philosophy.
• Identify housing options; communicate with landlords; view units with clients.
• Assist clients in locating units in which they’ll use the Rapid Re-Housing rental assistance to cover a portion of the rent.
• Support clients with lease-up, move-in, and access to household basics including furniture, cleaning supplies and food.
• Work collaboratively with others as part of a support team, including recovery home, detox, and other substance use treatment and recovery counselors, medical providers, homelessness services providers and other supportive services providers.
• Obtain signed consent to support and empower clients with the coordination of referrals and housing search, services that may include direct advocacy and support to coordinate with other aspects of the client’s needs.
• Identify housing supports necessary to maintain housing during rapid re-housing assistance period, including access to utilities, timely rent payments, tenancy responsibilities, and eviction prevention.
• Identify and provide support related to obtaining and maintaining housing beyond the period of rapid re-housing assistance, including income maximization, connections to job training and job search assistance, access to benefits, and additional housing search as needed.
• Meet with clients where they are: in substance use programs, where they are housed and in the community as needed, providing weekly case management unless otherwise noted.
• Accompany clients to resource-related appointments, appeals, and following up on submitted client applications.
• Using a client-centered approach, document individualized plans for clients for support services coordination. Goals need to be achievable, concrete, measurable and time limited.
• Continue to assess and provide referrals and other community-based recovery, health, nutritional and other support services for individuals receiving stabilization services.
• Promote access to and participation in the community and neighborhood, including the gathering and distributing information regarding community meetings, events, and resources.
• Develop a wide-ranging resource network for people with substance use disorder in the Boston area.
• Provide coordination, linkage and follow-up with existing service programs to maximize access to services.
• Maintain timely and accurate records of all client work, completing all program required assessments and case notes.
• Maintain clear, concise and accurate client files and data-based records.
• Complete any additional agency or funder reports as requested by your immediate supervisor or other designated person.
• Attend weekly team meetings, weekly supervision, monthly clinical supervision meetings.
• Attend staff meetings, complete required trainings and work collaboratively with the Program Manager to identify additional training needs.

Skills

Strong organizational skills

Written and verbal communication

Bilingual preferred

CPR certification

Multicultural communication

Education

Bachelor degree with 1-2 years’ experience preferred

High school diploma with 3+ years of advocacy experience

Tools

Google Office suites

Internet use

Job description

Victory Programs is seeking a Housing Stabilization Case Manager to coordinate and deliver quality direct case management for residents transitioning from shelter to permanent housing. This role requires coordinating rapid re-housing supports, working with landlords, and providing ongoing stabilization services for up to 24 months after exit.

The position emphasizes a client-centered, harm-reduction approach and strong teamwork with other service providers.