Housing Stability Case Manager - Impact & Advocacy

East Side House Settlement; New York (NY); On-site; USD 54,000 - 66,000; Full time

Job summary

East Side House Settlement in the Bronx seeks a full-time Case Manager to serve as the primary contact for participants in the Housing Retention & Stabilization Services program. You will develop service plans and connect households to benefits, healthcare, and community resources.

Working with Lead Social Workers, you will advocate, coordinate referrals, document progress, and maintain confidential records while supporting independence and self-determination.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, Public Administration, or related field preferred.
• Relevant case management or human services experience may be considered in combination with education and other qualifications.
• Experience working with individuals or families facing homelessness or housing instability is preferred.
• Knowledge of housing stabilization, public benefits, community resources, and NYC social services systems preferred.
• Strong organizational, participant engagement, advocacy, problem-solving, communication, and documentation skills.
• Ability to manage multiple participant needs, priorities, and deadlines while maintaining timely records.

Responsibilities

• Assist participants with neighborhood orientation and connections to community resources.
• Conduct intake and needs assessments with assigned participants.
• Develop individualized service plans based on participant strengths, needs, priorities, and goals.
• Maintain consistent participant contact and monitor progress toward service-plan goals.
• Coordinate referrals and connections to public benefits, financial counseling, food resources, healthcare, employment, education, legal assistance, and other supports.
• Assist participants with applications, documentation, appointments, and follow-up to access services.

Education

Bachelor's degree in Social Work or related field

Experience in case management or human services

Strong organizational and communication skills

Job description

East Side House Settlement in the Bronx seeks a full-time Case Manager to serve as the primary contact for participants in the Housing Retention & Stabilization Services program. You will develop service plans and connect households to benefits, healthcare, and community resources.

Working with Lead Social Workers, you will advocate, coordinate referrals, document progress, and maintain confidential records while supporting independence and self-determination.