Housing Services Front Desk & Scheduling Specialist

City of Cleveland Heights

Cleveland Heights (OH)

Presencial

USD 22.000 - 28.000

Jornada completa

Hace 4 días

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Descripción de la vacante

The City of Cleveland Heights is seeking a Housing Specialist/Office Assistant to provide receptionist, customer service, scheduling and clerical support for the Housing Department. This role assists residents and property owners, schedules inspections, maintains records, and supports complaint and inspection processing.

Essential duties include greeting visitors, scheduling appointments, preparing schedules, data entry, and maintaining confidentiality.

Formación

High School diploma or GED required.
Associates degree preferred.
Two years of clerical experience or customer service required.
Good verbal communication skills required.
Computer experience including Microsoft Office, Outlook required.
Experience with Citizenserve Software preferred.

Responsabilidades

Greet visitors and answer calls, provide information and direct customers to staff.
Schedule inspection appointments and record property details.
Distribute daily inspection schedules to inspectors and notify staff/customers of changes.
Enter appointments and submissions and route to staff for processing.
Maintain records and perform data entry for complaints and inspections.
Handle confidential information according to City procedures.
Assist staff with scheduling, front desk duties and busy periods.
Perform general clerical duties and support department projects.