Housing Specialist

City of Cleveland Heights; Cleveland Heights (OH); Sur place; USD 22 000 - 28 000; Plein temps

Résumé du poste

The City of Cleveland Heights is seeking a Housing Specialist/Office Assistant to provide receptionist, customer service, scheduling and clerical support for the Housing Department. This role assists residents and property owners, schedules inspections, maintains records, and supports complaint and inspection processing.

Essential duties include greeting visitors, scheduling appointments, preparing schedules, data entry, and maintaining confidentiality.

Qualifications

• High School diploma or GED required.
• Associates degree preferred.
• Two years of clerical experience or customer service required.
• Good verbal communication skills required.
• Computer experience including Microsoft Office, Outlook required.
• Experience with Citizenserve Software preferred.

Responsabilités

• Greet visitors and answer calls, provide information and direct customers to staff.
• Schedule inspection appointments and record property details.
• Distribute daily inspection schedules to inspectors and notify staff/customers of changes.
• Enter appointments and submissions and route to staff for processing.
• Maintain records and perform data entry for complaints and inspections.
• Handle confidential information according to City procedures.
• Assist staff with scheduling, front desk duties and busy periods.
• Perform general clerical duties and support department projects.

Connaissances

Customer service

Receptionist experience

Scheduling

Clerical experience

Formation

High School diploma or GED

Associates degree

Two years clerical/customer service experience

Good verbal communication skills

Microsoft Office & Outlook

Citizenserve Software

Outils

Microsoft Office

Outlook

Citizenserve Software

Description du poste

Position summary

The City of Cleveland Heights is seeking a Housing Specialist/Office Assistant to provide receptionist, customer service, scheduling and clerical support for the Housing Department. This position assists residents, property owners and other customers; schedules inspections; maintains accurate records; and supports complaint and inspection processing.

Essential duties and responsibilities

• Greet visitors, answer telephone calls, provide general information and direct customers to appropriate staff or City services.
• Schedule inspection appointments; confirm property addresses, customer contact information and access arrangements; and record relevant property history and case notes.
• Prepare and distribute daily inspection schedules and associated files to inspectors. Record approved appointment changes and notify affected staff and customers.
• Enter appointments, new Point of Sale applications and extension requests, and route submissions to the appropriate staff member for processing or approval.
• Maintain records and perform data entry for Complaints, Interior and Exterior Systematics, and Exterior inspections.
• Check complaint telephone messages and the Complaint App; record reported concerns, review for existing cases and route requests to appropriate inspection staff.
• Prepare and process tickets for Complaints, Interior and Exterior Systematics, and Exteriors under established procedures and authorized enforcement direction.
• Prepare correspondence, organize documents, update case records and track assigned requests and unfinished work.
• Maintain confidentiality and handle department records and customer information according to City procedures.
• Assist coworkers with scheduling, front desk service and other assigned job-related duties during call-offs, leave, breaks and busy periods.
• Perform general clerical duties, assist with department projects and perform other job-related duties assigned by the supervisor.

Knowledge skills and abilities

Ability to communicate clearly and courteously; work effectively with the public and coworkers; enter information accurately; organize records and manage competing priorities; use computers, email, scheduling systems and standard office software; follow procedures; protect confidential information; and learn the department’s case-management system. Customer service, receptionist, scheduling and clerical experience are relevant to this position.

Education and experience

1. High School diploma or GED required.
2. Associates degree preferred.
3. Two years of previous clerical experience or customer service required.
4. Good verbal communication skills required.
5. Computer experience including Microsoft Office, Outlook, (i.e. Word) required.
6. Experience working with diverse populations preferred.
7. Experience with Citizenserve Software preferred