Front Desk & Client Services Specialist

Butler Metropolitan Housing Authority; Hamilton (OH); On-site; USD 30,000 - 33,000; Full time

Job summary

Butler Metropolitan Housing Authority in Hamilton, Ohio seeks a receptionist/clerical assistant to greet the public, direct calls, and manage the lobby area. You will handle inquiries, gather information, and support applicants and tenants with basic documents.

The role requires a high school diploma or equivalent with clerical experience, plus a valid Ohio driver’s license and proof of car insurance. Proficiency in MS Office and strong attention to detail are important for success.

Qualifications

• High school diploma or equivalent with six months of clerical experience.
• Excellent written and verbal communication skills.
• Must possess a valid State of Ohio driver’s license and evidence of personal vehicle insurance with adequate liability protection.

Responsibilities

• Maintains agency switchboard and reception area; directs calls and visitors appropriately.
• Maintains record of agency visitors.
• Monitors and maintains required reporting forms and makes necessary changes.
• Assists applicants/tenants with copying requests, responds to inquiries, and collects information.
• Assists in copying briefing and landlord packets.
• Retrieves, date/time stamps mail and all correspondence received at the front desk, and distributes department mail and faxes.
• Maintains monthly referral list of available units as approved by interested landlords.
• Receives and records tenant retro payments.
• Processes Intent to Vacate form (with forwarding address) and Key Return form.
• Prepares monthly reports as required.
• Initiates and assists with completion of client application; determines required verifications and conducts initial application interview.

Skills

Customer service

Verbal and written communication

Clerical experience

Data entry

Education

High school diploma or equivalent

Tools

MS Office

MS Windows

Job description

Butler Metropolitan Housing Authority in Hamilton, Ohio seeks a receptionist/clerical assistant to greet the public, direct calls, and manage the lobby area. You will handle inquiries, gather information, and support applicants and tenants with basic documents.

The role requires a high school diploma or equivalent with clerical experience, plus a valid Ohio driver’s license and proof of car insurance. Proficiency in MS Office and strong attention to detail are important for success.