Housing Repair Program CSR – Onsite Support & Case Management

Automatic Data Processing, Inc.; St. Louis (MO); On-site; USD 20,000 - 25,000; Full time

Job summary

MPACT Strategic Consulting, LLC (MPACT) is hiring Customer Service Representatives (CSR) to support a temporary housing repair program in St. Louis, MO.

The CSR serves as the main contact for residents, guiding them through the construction process, inspections, and housing arrangements while maintaining accurate case records and coordinating with internal teams. The role emphasizes strong written communication, organization, and the ability to handle sensitive situations with confidentiality.

Qualifications

• High school diploma or equivalent; additional education in related fields preferred.
• 1–3 years of customer service experience in similar settings.
• Strong written communication and ability to explain complex processes clearly.
• Excellent organizational skills and attention to detail.
• Proficiency with computers, databases, and Microsoft Office.
• Ability to handle sensitive situations with confidentiality.

Responsibilities

• Be the first point of contact for program applicants regarding construction processes, inspections, and related matters.
• Explain eligibility, required documents, timelines, and next steps empathetically.
• Respond promptly to inquiries and provide status updates.
• Guide residents through temporary housing repair processes and contractor visits.

Skills

Written communication

Organization

Microsoft Office

Databases

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Databases

Job description

MPACT Strategic Consulting, LLC (MPACT) is hiring Customer Service Representatives (CSR) to support a temporary housing repair program in St. Louis, MO.

The CSR serves as the main contact for residents, guiding them through the construction process, inspections, and housing arrangements while maintaining accurate case records and coordinating with internal teams. The role emphasizes strong written communication, organization, and the ability to handle sensitive situations with confidentiality.