Client Services Specialist — Flexible Hours

HomeShield Foundation Repair; Cottleville (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible work environment

Competitive compensation

Continuous learning opportunities

Positive team culture

Job summary

Home Shield Foundation Repairs in Cottleville, MO is seeking a Customer Service Representative to be the first point of contact for our clients. You will handle inquiries, schedule assessments and repairs, and provide essential support to ensure customer satisfaction.

This role emphasizes building positive relationships, maintaining accurate records, and collaborating with team members to improve service quality.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and CRM software.

Responsibilities

• Respond to customer inquiries by phone, email, and in person.
• Schedule and confirm appointments for assessments and repairs.
• Maintain accurate records of customer interactions and transactions.
• Provide information to customers regarding services offered.
• Collaborate with team members to improve customer service practices.

Skills

Communication skills

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Home Shield Foundation Repairs in Cottleville, MO is seeking a Customer Service Representative to be the first point of contact for our clients. You will handle inquiries, schedule assessments and repairs, and provide essential support to ensure customer satisfaction.

This role emphasizes building positive relationships, maintaining accurate records, and collaborating with team members to improve service quality.