Customer Service Representative

Automatic Data Processing, Inc.; St. Louis (MO); On-site; USD 20,000 - 25,000; Full time

Job summary

MPACT Strategic Consulting, LLC (MPACT) is hiring Customer Service Representatives (CSR) to support a temporary housing repair program in St. Louis, MO.

The CSR serves as the main contact for residents, guiding them through the construction process, inspections, and housing arrangements while maintaining accurate case records and coordinating with internal teams. The role emphasizes strong written communication, organization, and the ability to handle sensitive situations with confidentiality.

Qualifications

• High school diploma or equivalent; additional education in related fields preferred.
• 1–3 years of customer service experience in similar settings.
• Strong written communication and ability to explain complex processes clearly.
• Excellent organizational skills and attention to detail.
• Proficiency with computers, databases, and Microsoft Office.
• Ability to handle sensitive situations with confidentiality.

Responsibilities

• Be the first point of contact for program applicants regarding construction processes, inspections, and related matters.
• Explain eligibility, required documents, timelines, and next steps empathetically.
• Respond promptly to inquiries and provide status updates.
• Guide residents through temporary housing repair processes and contractor visits.

Skills

Written communication

Organization

Microsoft Office

Databases

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Databases

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

All St.Louis, MO, US

2 days ago Requisition ID: 1056

$20.00 To $25.00 Annually

IMMEDIATE OPENINGS

Customer Service Representative – Temporary Housing Repair Program

Location: St. Louis, MO

In Person Onsite Work

MPACT Strategic Consulting, LLC (MPACT) is seeking Customer Service Representatives (CSR) to support a temporary housing repair program in the City of St. Louis, Missouri. The CSR serves as the primary point of contact for residents participating in the housing program and will assist residents through the construction process as homes are being repaired so that residents can shelter in place. This role supports applicants through each step of the housing repair process, providing accurate information, resolving issues, and coordinating with internal teams to ensure efficient delivery of services.

Key Responsibilities

Customer Support & Communication

• Serve as the first point of contact for program applicants as it relates to the construction process, inspections, permitting, warranty, and other related construction matters.
• Explain program eligibility, required documentation, timelines, and next steps in a clear and empathetic manner.
• Respond promptly to inquiries, concerns, and requests for status updates.
• Provide residents with guidance on temporary housing repair processes, contractor visits, safety requirements, and expected outcomes.

Case Management & Documentation

• Maintain accurate and detailed case records in the program’s database or case-management system.
• Track progress of repairs and coordinate with inspection, construction, and logistics teams.
• Escalate complex cases or safety-related concerns to supervisors or appropriate program partners.

Program Coordination

• Support scheduling of inspections, contractor visits, and follow-up appointments with homeowners or occupants.
• Work closely with field staff, case managers, and program administrators to ensure timely service delivery.
• Provide routine updates to applicants regarding milestones, delays, or changes in program requirements.
• Assist in preparing weekly or monthly reports on applicant interactions and case status.

Requirements

• High school diploma or equivalent; additional education in social services, public administration, or related fields preferred.
• 1–3 years of customer service experience (call center, public assistance programs, housing services, emergency/disaster recovery, or similar environments).
• Strong written communication skills with the ability to explain complex processes in simple terms.
• Excellent organizational skills and attention to detail.
• Proficiency with computers, databases, and Microsoft Office
• Ability to handle sensitive situations with empathy, professionalism, and confidentiality.
• Clear background screening

Preferred

• Experience working with housing programs, construction/repair programs, FEMA/state disaster programs, or community outreach initiatives.