Inbound CSR — Customer Support & Retention (On-Site)

Carshieldcareers; Saint Peters (MO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Paid time off

Discounted car insurance policies

Tuition discounts

Professional development

On-site recreation

On-site fitness facilities

Job summary

CarShield seeks a Customer Service Representative to join its on-site team in St. Peters, MO. You will assist existing customers with questions, payments, and claims while delivering accurate, professional service in a fast-paced call center environment.

Responsibilities include handling inbound calls, resolving issues, and collaborating with Finance and Administration to support customers. Training and growth opportunities available.

Qualifications

• 1+ year of call center experience.
• Strong verbal communication and professional phone presence.
• Excellent customer service skills.

Responsibilities

• Answer inbound calls from existing customers.
• Assist customers with general inquiries, payments, and questions regarding claims.
• Address customer concerns, and take steps to retain customers; escalate when needed.
• Collaborate with Finance and Administration to resolve customer needs.
• Maintain a positive, customer-first approach and professional service.

Skills

Customer service

Verbal communication

Multitasking

Attention to detail

Coaching feedback

Typing

License

Bilingual English/Spanish

Tools

Call center software

Job description

CarShield seeks a Customer Service Representative to join its on-site team in St. Peters, MO. You will assist existing customers with questions, payments, and claims while delivering accurate, professional service in a fast-paced call center environment.

Responsibilities include handling inbound calls, resolving issues, and collaborating with Finance and Administration to support customers. Training and growth opportunities available.