ICMS Program Manager - The Laurel, Parthenia, The Argent

The People Concern; Santa Monica (CA); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

403(b) retirement plan

Employee Assistance Program (EAP)

Job summary

The People Concern seeks an ICMS Program Manager to oversee Intensive Case Management Services for individuals transitioning from homelessness. Located in Santa Monica, this role involves clinical supervision, crisis management, and coordination among diverse teams. Ideal candidates will have a relevant master's degree and extensive experience in the field.

Responsibilities include daily oversight of teams, collaboration with site-based partners, and ensuring documentation and service standards are met. A supportive work environment committed to diversity is emphasized.

Qualifications

• Minimum of two years' full-time experience working with the homeless, preferably with mental illness or substance addictions.
• Two years' supervisory experience managing staff.
• Current, valid CA Driver's license with an acceptable driving record.

Responsibilities

• Provide clinical and administrative supervision to staff.
• Facilitate team meetings utilizing trauma-informed care.
• Collaborate with other teams to improve client safety.
• Assist with client crisis management and assessments.
• Ensure accurate documentation for program clients.
• Provide budgetary oversight and ensure program adherence.

Skills

Clinical supervision

Crisis management

Community collaboration

Trauma-informed care

Case management

Education

MSW, MFT, LPCC or PsyD registration with CA BBS

Tools

Electronic databases

Job description

Role: ICMS Program Manager

Reports to: Director Project-based Housing, SPA 2

Program: 1603-Housing Retention

Department: Permanent Housing

Location: SPA 2

Address – The Argent: 7639 Van Nuys Blvd, Van Nuys, CA 91405

Address – The Laurel: 1413 Michigan Ave, Santa Monica, CA 90404

Address – Parthenia: 15230 Parthenia Street, North Hills, CA 91343

Setting: 100% Onsite

Schedule: Monday - Friday, 8am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary

The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services.

Project-based Housing clients are linked to ICMS case managers who provide home-based and field-based interventions clinical services while employing trauma-informed care and harm reduction approaches. Clients in our programs are a diverse group with complex trauma experiences complicated by medical, mental health and substance use barriers. Clients remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime.

The Program Manager is responsible for daily oversight of the ICMS Teams based in the Project-based Housing sites. This includes assistance with client crisis management, coordination of services, and clinical supervision to case management team. The Program Manager serves as the primary liaison between the agency's DHS HFH program staff and the ICMS team, ensuring funder standards are met. They also support collaborative working relationships with site-based partners including property managers, housing developers, and local community resources.

Essential Duties and Responsibilities

• Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.
• Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.
• Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
• Assist with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.
• Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
• Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through ongoing audits of electronic databases and chart reviews.
• In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
• Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
• Ensure case management staff are linking clients to appropriate services and utilizing a "Whatever It Takes" approach. Case Managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, medical, mental health and substance use services.
• Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.
• Ensure that all Annual Reviews are completed in a timely manner.
• Provide oversight regarding hiring and ensure Diverse and Equitable hiring practices to appropriately reflect the diversity of the population served.
• Hire and manage staffing of ICMS team and ensure staff are adequately trained and abide by all agency and department policies and procedures.

Qualifications

• MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position).
• Minimum of two (2) years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
• Two (2) years' supervisory experience managing staff.
• Current, valid CA Driver's license with an acceptable driving record.
• Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.

Preferred Qualifications

• Supervisory experience
• Clinical experience

Work Environment

• Field (may need to travel) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist and sit throughout the day

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.