Housing Customer Service & Data Coordinator

Fawkes & Reece Group; Nebraska; On-site; USD 24,000 - 32,000; Full time

Job summary

Fawkes & Reece Group in Uxbridge is seeking a Customer Service Coordinator to join the head office team. The role involves handling inbound and outbound calls to homeowners, gathering information for surveys, and collating data from customers.

You will manage the system, log issues, escalate to management, work closely with the customer service team, and report to the customer service manager.

Qualifications

• No formal education requirements stated in the posting.
• Experience in customer service is implied by duties.

Responsibilities

• Dealing with incoming calls and making outgoing calls to homeowners.
• Gaining information for surveys.
• Collating data from customers.
• Managing the system.
• Logging issues and escalating them to the management team.
• Working closely with the customer service team.
• Reporting to the customer service manager.

Skills

Phone communication

Customer service

Data entry

Reporting

Issue escalation

Job description

Fawkes & Reece Group in Uxbridge is seeking a Customer Service Coordinator to join the head office team. The role involves handling inbound and outbound calls to homeowners, gathering information for surveys, and collating data from customers.

You will manage the system, log issues, escalate to management, work closely with the customer service team, and report to the customer service manager.