Customer Support Coordinator

TURNERFOX RECRUITMENT LTD; Town of Mansfield (NY); On-site; USD 26,000 - 32,000; Part time

Job summary

TurnerFox Recruitment Ltd in Mansfield is seeking a Part-Time Customer Strategy & Support Coordinator to support residents with property/subsidence-related issues. The role involves handling customer emails, calls, and admin tasks across two days (Thu & Fri, 15 hours weekly).

Temporary with potential to become longer term, paying £15.60 per hour. The successful candidate will manage inquiries, document incidents, liaise with departments and maintain professional customer care while ensuring

Qualifications

• Experience in sensitive customer service, complaints or administration
• Strong written communication for professional correspondence
• Confident, professional telephone manner
• Ability to handle worried or frustrated customers with empathy
• Excellent organisation and accurate record keeping

Responsibilities

• Monitor and triage customer emails and correspondence
• Respond to inquiries by phone and written form
• Support handling of customer complaints and incidents
• Record, communicate and update information accurately
• Liaise with residents and departments to progress enquiries
• Provide admin support to the wider team

Skills

Customer service

Communication

Empathy

Organisation

Administration

Telephone handling

De-escalation

Tools

Microsoft Office

Excel

Job description

Part-Time Customer Support Coordinator
15 hours per week | Thursday & Friday | Temporary with potential to become longer term
£15.60p.h.
Mansfield

TurnerFox Recruitment are currently recruiting for a Part-Time Customer Strategy & Support Coordinator to join a government organisation based in the Mansfield area.

The role will involve supporting residents who have reported property/subsidence-related issues, so we are looking for someone who is confident dealing with customers who may sometimes be concerned, frustrated or require additional support.

This is a varied customer-focused support role working 15 hours per week across Thursday and Friday (7.5 hours per day). You will be supporting the team with customer complaints, correspondence and incidents, as well as providing administrative support and communicating directly with customers.

The role ofPart-Time Customer Support Coordinatorwill include:

• Monitoring and triaging customer email inboxes and correspondence
• Responding to customer enquiries by telephone and in writing
• Supporting the handling and administration of customer complaints
• Providing support with customer incidents and ensuring information is recorded and communicated appropriately
• Liaising with residents regarding reported property and subsidence-related issues
• Ensuring customers are kept informed and receive a professional and supportive service
• Building positive working relationships with colleagues across the organisation
• Liaising with different departments to obtain information and help progress customer enquiries
• Filing, updating records and maintaining accurate customer information
• Producing letters, emails and other customer correspondence
• Providing general administration and coordination support to the wider team

The ideal candidate forPart-Time Customer Support Coordinator:

We are looking for someone with previous experience in a sensitive customer service, complaints, customer support or administration role who is comfortable dealing directly with customers.

• Experience dealing with customer complaints or more complex / sensitive customer enquiries
• Previous customer service and administration experience
• Excellent written communication skills with the ability to produce professional customer correspondence
• A confident and professional telephone manner
• The ability to communicate with customers who may be worried, frustrated or experiencing a difficult situation
• Strong organisation and administration skills
• Good attention to detail and accurate record keeping
• Confidence working with colleagues and stakeholders across different departments
• A patient, empathetic and professional approach

This is a great opportunity for someone looking for a part-time position working two full days per week. The position is initially temporary but has the potential to develop into a longer-term opportunity.

Unfortunately, due to the volume of applications received, we are unable to respond to every application. If you have not heard from us within 7 days, please assume that your application has been unsuccessful on this occasion.

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