Empathetic Customer Support & Complaints Coordinator

TURNERFOX RECRUITMENT LTD; Town of Mansfield (NY); On-site; USD 26,000 - 32,000; Part time

Job summary

TurnerFox Recruitment Ltd in Mansfield is seeking a Part-Time Customer Strategy & Support Coordinator to support residents with property/subsidence-related issues. The role involves handling customer emails, calls, and admin tasks across two days (Thu & Fri, 15 hours weekly).

Temporary with potential to become longer term, paying £15.60 per hour. The successful candidate will manage inquiries, document incidents, liaise with departments and maintain professional customer care while ensuring

Qualifications

• Experience in sensitive customer service, complaints or administration
• Strong written communication for professional correspondence
• Confident, professional telephone manner
• Ability to handle worried or frustrated customers with empathy
• Excellent organisation and accurate record keeping

Responsibilities

• Monitor and triage customer emails and correspondence
• Respond to inquiries by phone and written form
• Support handling of customer complaints and incidents
• Record, communicate and update information accurately
• Liaise with residents and departments to progress enquiries
• Provide admin support to the wider team

Skills

Customer service

Communication

Empathy

Organisation

Administration

Telephone handling

De-escalation

Tools

Microsoft Office

Excel

Job description

TurnerFox Recruitment Ltd in Mansfield is seeking a Part-Time Customer Strategy & Support Coordinator to support residents with property/subsidence-related issues. The role involves handling customer emails, calls, and admin tasks across two days (Thu & Fri, 15 hours weekly).

Temporary with potential to become longer term, paying £15.60 per hour. The successful candidate will manage inquiries, document incidents, liaise with departments and maintain professional customer care while ensuring