Field Services Customer Support Coordinator

Invitation Homes; Atlanta (GA); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

401(k) matching

Casual dress code

Team events

Employee resource groups

Job summary

Invitation Homes is seeking a Customer Service Representative – Field Services to provide administrative support, customer service and maintenance solutions to residents and partners in a fast-paced environment. This role supports maintenance dashboards, scheduling, and issue resolution to ensure timely responses and service quality.

You will monitor dashboards, coordinate schedules, handle resident concerns, review work orders, and assist with utilities, evictions, and related tasks while

Qualifications

• High school Diploma or GED.
• Proven experience in customer service or administrative functions.
• Experience in property management or maintenance helpful.
• Excellent organizational skills with a high level of attention to detail.
• Strong verbal and written communications skills.
• Effective customer service and conflict resolution skills.
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe.

Responsibilities

• Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
• Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
• Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
• Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
• Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
• Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
• Performing other duties as assigned

Skills

Customer service

Organizational skills

Communication skills

Conflict resolution

Attention to detail

Education

High school Diploma or GED

Tools

MS Word

Excel

Outlook

Adobe

Job description

Invitation Homes is seeking a Customer Service Representative – Field Services to provide administrative support, customer service and maintenance solutions to residents and partners in a fast-paced environment. This role supports maintenance dashboards, scheduling, and issue resolution to ensure timely responses and service quality.

You will monitor dashboards, coordinate schedules, handle resident concerns, review work orders, and assist with utilities, evictions, and related tasks while