Case Manager

Bernal Heights Neighborhood Center; San Francisco (CA); On-site; USD 58,000 - 66,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life insurance

401(k)

Paid time off and holidays

Employee assistance

Professional development

Paid lunch

Monthly cell phone stipend

Job summary

Bernal Heights Neighborhood Center (BHNC) is seeking a compassionate Case Manager/Service Coordinator to support adults, older adults, people with disabilities, and families at Bernal Gateway Apartments in San Francisco. The role combines individualized support with resident engagement to strengthen housing stability, wellbeing, and belonging.

Responsibilities include intakes, needs assessments, service planning, benefits navigation, crisis response, and organizing community activities.

Qualifications

• Strong communication, organization, follow-up, and conflict resolution skills.
• Experience with resident assessments, service planning, resource navigation, and confidential documentation.
• Knowledge of San Francisco community resources and a commitment to culturally responsive services.
• Fluency in spoken and written Spanish and effective communication in English is preferred.
• Three or more years of case management or service connection experience; affordable housing or community engagement experience; a related college degree; familiarity with Salesforce, GetCare, Asana, or similar systems.

Responsibilities

• Conduct intakes and needs assessments, develop individual service plans, and follow through on resident goals and referrals.
• Connect residents to benefits, food assistance, healthcare, transportation, legal resources, employment, and family services.
• Help residents navigate lease requirements, recertifications, rent arrears, and resources to prevent eviction.
• Coordinate with property management and community providers while protecting resident confidentiality.
• Respond to crises within your training and role, connecting residents to appropriate support.
• Organize resident meetings, workshops, community events, and leadership opportunities.
• Conduct outreach and maintain accurate service records, attendance data, and outcome documentation.

Skills

Communication

Organization

Follow-up

Conflict resolution

Resident assessments

Service planning

Resource navigation

Confidential documentation

Spanish

English

Education

Related college degree

Tools

Salesforce

GetCare

Asana

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager

Regular Full Time San Francisco, CA, US

3 days ago Requisition ID: 1037

Salary Range: $28.00 To $32.00 Annually

Case Manager / Service Coordinator

BHNC is seeking a compassionate, organized Case Manager/Service Coordinator to support adults, older adults, people with disabilities, and families at Bernal Gateway Apartments. This role combines individualized support with resident engagement to strengthen housing stability, wellbeing, and belonging.

Help residents stay housed, access resources, and build community.

What You’ll Do

• Conduct intakes and needs assessments, develop individual service plans, and follow through on resident goals and referrals.
• Connect residents to benefits, food assistance, healthcare, transportation, legal resources, employment, and family services.
• Help residents navigate lease requirements, recertifications, rent arrears, and resources to prevent eviction.
• Coordinate with property management and community providers while protecting resident confidentiality.
• Respond to crises within your training and role, connecting residents to appropriate support.
• Organize resident meetings, workshops, community events, and leadership opportunities.
• Conduct outreach and maintain accurate service records, attendance data, and outcome documentation.

What You Bring

• Strong communication, organization, follow-up, and conflict resolution skills.
• Experience with resident assessments, service planning, resource navigation, and confidential documentation.
• Knowledge of San Francisco community resources and a commitment to culturally responsive services.
• Preferred but not required; fluency in spoken and written Spanish and effective communication in English.
• Preferred: Three or more years of case management or service connection experience; affordable housing or community engagement experience; a related college degree; and familiarity with Salesforce, GetCare, Asana, or similar systems.

Schedule and Benefits

Monday–Friday, generally 9 a.m.–5 p.m., with occasional evening or weekend activities and travel to other BHNC sites.

• health
• dental
• vision
• life insurance
• 401(k)
• paid time off and holidays
• employee assistance
• professional development
• paid lunch
• a monthly cell phone stipend, subject to plan terms

BHNC is an at will, equal opportunity employer.