Housing Case Manager: Path to Stable Homes

Paycom - ATS; Uniontown (Fayette County); On-site; USD 42,000 - 54,000; Full time

Job summary

Paycom - ATS is seeking a Housing Caseworker to serve as the primary housing assistance resource for clients. You will assess needs, connect clients with appropriate services, and develop individual goals and plans with referrals to supports.

The role includes ongoing case management, coordinating with housing resources and landlords, and conducting home inspections to ensure HSQ standards are met. Regular client visits ensure progress and service delivery.

Qualifications

• Bachelor’s Degree in Human Services or related field required.
• Three or more years in a customer service role required.
• Experience in social service case management preferred.
• Experience in case documentation and file maintenance preferred.
• Ability to protect client confidentiality in accordance with regulations.
• Ability to communicate with clients who may have barriers to understanding and learning disabilities.
• Strong telephone communication skills and daily planning abilities.
• Intermediate MS Office skills (Word, Excel, PowerPoint).
• Experience using customer relations systems preferred; E-timekeeping experience preferred.

Responsibilities

• Serve as the primary housing assistance resource for assigned clients.
• Determine needs and available resources and explore options or programs.
• Facilitate access to social services including SNAP, TANF, Medicaid, and mental health services.
• Develop individual goals, plans and budgets; provide referrals.
• Maintain ongoing case management per funder and program standards.
• Coordinate leasing, landlord negotiations, and contracts; assist bridge housing acquisition.
• Complete home inspections to HSQ standards.
• Conduct regular client visits to assess progress and ensure service delivery.
• Coordinate inspections, cleaning and turnover for transitional housing units.
• Establish supportive relationships with landlords.

Skills

Customer service

Case management

Communication (telephone)

Confidentiality

Listening skills

Organization/planning

MS Office (Word, Excel, PowerPoint)

Customer relations systems

Electronic timekeeping

Education

Bachelor’s Degree in Human Services related field

Tools

MS Office

Customer relations systems

Electronic timekeeping

Job description

Paycom - ATS is seeking a Housing Caseworker to serve as the primary housing assistance resource for clients. You will assess needs, connect clients with appropriate services, and develop individual goals and plans with referrals to supports.

The role includes ongoing case management, coordinating with housing resources and landlords, and conducting home inspections to ensure HSQ standards are met. Regular client visits ensure progress and service delivery.