Housing Stability Case Manager — Housing First

Just Compassion of East Washington County; Portland, Northern (OR, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO

Sick Leave

Holidays

IRA

Dev Opportunities

Job summary

Just Compassion of East Washington County is seeking a dedicated Housing Case Manager to provide intensive, long-term housing-focused case management to households experiencing homelessness and barriers to housing stability.

You will work with participants, landlords, and partners to help secure permanent housing and support retention through coordinated services, benefits navigation, healthcare links, and trauma-informed, low‑barrier practices.

Qualifications

• High school diploma, GED, or equivalent experience.
• Experience with homelessness or housing instability.
• Strong communication, organization, documentation, and interpersonal skills.
• Ability to manage competing priorities in a fast‑paced, housing‑focused environment.
• Proficiency with Microsoft Office, Google Workspace, cloud‑based systems; HMIS experience preferred.
• Ability to maintain confidentiality, professional boundaries, and sound judgment when working with sensitive participant information.
• Valid driver’s license, proof of automobile insurance, and reliable personal vehicle for site visits and housing navigation.

Responsibilities

• Complete participant intake, eligibility documentation, assessments, and enrollment activities in accordance with program requirements.
• Develop and maintain individualized case management plans that identify participant goals, strengths, barriers, service needs, and strategies for achieving long‑term housing stability.
• Assist participants with housing search, unit identification, housing applications, landlord communication, reasonable accommodation requests, and move‑in coordination as needed.
• Coordinate with Regional Long‑Term Rent Assistance (RLRA), property management, landlords, and other housing partners to support successful housing placement and continued tenancy.
• Provide ongoing case management and housing retention services following housing placement, adjusting the level and type of support based on participant needs.
• Support participants in understanding and meeting tenancy responsibilities, communicating with landlords or property managers, and addressing concerns that could place housing stability at risk.
• Identify emerging housing stability concerns and work collaboratively with participants, landlords, supervisors, and community partners to prevent avoidable housing loss.
• Assist participants in accessing and maintaining eligible public benefits, healthcare coverage, income supports, employment resources, and other services that contribute to long‑term stability.
• Connect participants with physical health, behavioral health, substance use treatment, disability services, and other supportive services based on participant choice and identified needs.
• Provide advocacy and assistance navigating complex service systems and address barriers that may prevent participants from accessing needed resources.
• Provide individualized support with budgeting, transportation, independent living needs, community integration, and other areas affecting housing stability when appropriate.
• Coordinate services with other providers and participate in regular case conferencing to promote continuity of care and a wraparound approach to participant services.
• Conduct participant meetings in the community, participants' homes, Just Compassion locations, and other appropriate settings based on participant needs and program requirements.
• Maintain consistent engagement with participants while respecting participant choice, autonomy, and self‑determination.
• Collect, maintain, and upload eligibility and program documentation into HMIS and other required systems.
• Enter timely, accurate, and complete case notes, service documentation, housing updates, participant information, and required program data into HMIS.
• Monitor data quality and maintain accurate and organized participant records throughout program enrollment.
• Complete required program assessments, housing stability reviews, recertifications, and other ongoing documentation within established timelines.
• Maintain confidentiality, professional boundaries, and participant dignity at all times.
• Comply with Just Compassion policies, Washington County program standards, SHS requirements, HMIS requirements, and applicable regulations.
• Communicate proactively with supervisors regarding workload, participant needs, housing stability concerns, operational challenges, and emerging concerns.
• Apply trauma-informed, culturally responsive, Housing First, low‑barrier, harm reduction, and participant‑centered practices in all interactions and services.
• Perform additional duties as assigned in support of program operations and participant services.

Skills

Communication

Documentation

Organizational skills

Interpersonal skills

HMIS familiarity

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Google Workspace

Job description

Just Compassion of East Washington County is seeking a dedicated Housing Case Manager to provide intensive, long-term housing-focused case management to households experiencing homelessness and barriers to housing stability.

You will work with participants, landlords, and partners to help secure permanent housing and support retention through coordinated services, benefits navigation, healthcare links, and trauma-informed, low‑barrier practices.