Housekeeping Team Lead – Guest Experience Champion

Sonesta Hotels International Corporation; Cambridge (MA); On-site; USD 83,097,000 - 88,828,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid Time Off

Hotel Discounts

Educational Assistance

Employee Discounts

Job summary

Sonesta International Hotels is seeking an Operations Supervisor for housekeeping to manage daily hotel cleaning standards across guest rooms and public spaces. You will train new staff, monitor room status, and coordinate with the front desk to ensure timely updates and seamless service.

The role requires overseeing inspections, handling maintenance requests, and addressing guest concerns while maintaining cost controls for linens and supplies.

Qualifications

• Experience supervising housekeeping operations in a hotel setting.
• Strong communication and training abilities.
• Ability to monitor room status and coordinate with front desk.

Responsibilities

• Direct involvement with training and development of new employees
• Monitor room condition and availability; report to front desk and housekeeping office
• Communicate updates to housekeeping office and front desk
• Write and follow up maintenance requests
• Address guest complaints regarding service or equipment
• Perform daily room inspections with housekeepers and provide feedback
• Inspect hallways and service areas; record inspections
• Maintain cost control for linens and cleaning supplies
• Oversee ordering and receiving of supplies
• Ensure uniform and name tag compliance

Job description

Sonesta International Hotels is seeking an Operations Supervisor for housekeeping to manage daily hotel cleaning standards across guest rooms and public spaces. You will train new staff, monitor room status, and coordinate with the front desk to ensure timely updates and seamless service.

The role requires overseeing inspections, handling maintenance requests, and addressing guest concerns while maintaining cost controls for linens and supplies.