Lead Housekeeping Supervisor — Elevate Guest Experience

Sonesta International Hotels Corporation; Hilton Head Island (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Parental Leave

Life Insurance

Disability Insurance

Hotel Discounts

Educational Assistance

Job summary

Sonesta International Hotels Corporation is seeking a Housekeeping Supervisor to lead daily housekeeping operations, supervise team members, inspect rooms, and ensure brand standards and guest satisfaction in a fast-paced hospitality environment.

You will coordinate with Front Office, Engineering, Laundry, and hotel leadership, provide onboarding and training, manage schedules, and uphold sanitation and safety guidelines while fostering a positive, guest-focused team.

Qualifications

• Previous housekeeping, hotel, hospitality, cleaning, laundry, or facilities experience preferred.
• Previous leadership or supervisory experience within hospitality or housekeeping operations preferred.
• Strong knowledge of housekeeping operations, room inspection standards, cleaning procedures, and hospitality service expectations.
• Excellent communication, teamwork, organizational, and problem-solving skills.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong attention to detail with a focus on cleanliness, presentation, and guest satisfaction.
• Knowledge of sanitation procedures, OSHA regulations, chemical handling standards, and hotel safety guidelines preferred.
• Positive, dependable, and service-focused leadership approach.
• Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed.
• A passion for hospitality, teamwork, operational excellence, and creating exceptional guest experiences.

Responsibilities

• Support daily housekeeping operations across guest rooms, suites, public spaces, and back-of-house areas.
• Supervise, support, and guide housekeeping team members to ensure cleanliness, presentation, and guest service standards are consistently maintained.
• Inspect guest rooms, public spaces, and operational areas to ensure hotel brand standards and cleanliness expectations are met.
• Monitor room readiness, housekeeping productivity, operational flow, and guest satisfaction throughout shifts.
• Respond quickly and professionally to guest requests, operational concerns, and service recovery situations.
• Partner closely with Front Office, Engineering, Laundry, and hotel leadership teams to support seamless hotel operations and guest experiences.
• Assist with onboarding, training, scheduling, coaching, and operational communication for housekeeping team members.
• Ensure compliance with sanitation standards, OSHA regulations, chemical handling procedures, hotel safety policies, and operational guidelines.
• Maintain housekeeping closets, storage areas, supplies, linens, and operational equipment in clean and organized condition.
• Support VIP arrivals, group business, deep cleaning projects, room inspections, and special operational assignments as needed.
• Help foster a positive, collaborative, and guest-focused environment aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Leadership experience

Hospitality operations knowledge

Communication skills

Teamwork

Organizational skills

Problem-solving

Multitasking

Job description

Sonesta International Hotels Corporation is seeking a Housekeeping Supervisor to lead daily housekeeping operations, supervise team members, inspect rooms, and ensure brand standards and guest satisfaction in a fast-paced hospitality environment.

You will coordinate with Front Office, Engineering, Laundry, and hotel leadership, provide onboarding and training, manage schedules, and uphold sanitation and safety guidelines while fostering a positive, guest-focused team.